Commercial Products Processing Associate

Symcor
Symcor

Montreal, QC, Canada

Posted on Oct 7, 2026
The Opportunity: Accurately process simple or more complex tasks and transactions according to the company's deadlines and procedures, including: entry, entry, reconciliation, balance, sending, clearing, quality control, distribution or transmission of financial items. Document, report and review exceptions and unusual items to be processed. Responsibilities Reconcile and balance the cash book/journal using the appropriate tools, review discrepancies and prepare G/L entries.Integrate entries and reconcile ACSS clearing data for settlement between financial institutions and physical or virtual transfer of transactions/documents.Enter transaction data, including courier data, and adjust customer accounts when items require specialized handling (NSF cheques, chargebacks, error corrections, etc.).Access entries and integrate them with customer/Symcor applications, clear and reconcile statements, settle and oversee GL accounts, investigate errors, adjustments, or discrepancies, and communicate with customers to resolve any issues.Receive change and redress requests from clients, and create incident records for investigation and resolution as required.Reconcile items after entry using appropriate tracking systems, review discrepancies, and forward exceptions and rejected items to the appropriate departments for resolution.Carefully prepare jobs to be distributed between financial and business customers by ensuring that they are balanced, scanned and completed within the operating system.Enter financial data for monetary items into appropriate systems and collaborate on high-volume entries.Distribute workflows according to the requirements of the company's departments.Reviews GL reports, cash books and accounts for discrepancies or discrepancies.Apply established controls to meet or exceed objectives (analyses and lessons learned).Detect, investigate, resolve and communicate minor issues to the Senior Support Officer (SAO), Assistant Warden (AD) or Director.Detects, investigates and escalates major issues and informs the Senior Support Officer (SSO), Deputy Director (AD) or Director.Remove accepted limits for minor issue types discussed in consultation with the Assistant Warden (AD) or Warden.Interact primarily with immediate colleagues and other departments to explain situations and provide/receive information. Interact with external customers as needed. RequirementsEducation High school diploma or equivalent Experience One to three years of related experience Skills Basic skills or intermediaries in computer scienceMS Office as requiredCommunication skills required to respond to calls and emails