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The Opportunity:

Supports the manager in planning and implementing strategies for assigned department(s)/area(s) to achieve goals and objectives. Coordinates and assists in the management of day-to-day operations of assigned department/function in partnership with the manager, manages people, and tracks and monitors results and objectives on a regular basis in order to deliver on business goals. The role is also responsible for identifying process improvement opportunities to optimize efficiency and effectiveness.

Shift timings: Monday to Friday 7:00 AM to 3:00 PM MT.

About The Role:

• Support in partnership with the manager by managing day-to-day operations in order to contribute to the achievement of business, financial, productivity and human capital goals established for the department/function/area.
• Collaborate with other teams to plan and organize daily workflow and adjust accordingly as required, and manage resources, execute activities, create and/or review reports, and resolve issues/incidents to ensure daily client requirements are executed successfully.
• Collaborate with internal teams to provide input into the development of controls/measures and/or execute in accordance with Symcor policies, procedures and standards to ensure sustainability, and meet audit requirements and client contractual obligations. Communicate changes to team members and appropriate parties/stakeholders as required. May act as a subject matter expert during audits by answering and fielding process questions.
• Participate in workforce planning in partnership with the manager by contributing to the development of organizational structure and staffing for the department/site/area based on volume. Lead and manage employees by inspiring and motivating them and focusing on day-to-day management, including managing performance, providing support to resolve issues, and developing and executing and/or working with the manager to develop a coaching and training plan for direct reports to help drive employee engagement, ensure optimal performance and quality assurance from employees.
• Identify opportunities for process improvements, make recommendations to the manager and implement approved changes and support direct reports in executing their continuous improvement ideas/initiatives and encouraging an innovative Encourage innovation, continuous improvement environment.
• Collaborate with other departments/groups across the organization to share information, best practices to work together more effectively, improve service delivery, ensure alignment, and drive process improvements and efficiencies.
• Model daily leadership behavior which promotes employee engagement and commitment to deliver positive results in their day to day accountabilities.
• Develop and motivate people and influence desired organizational culture.

What You Need to Succeed:

Experience:

• Post Secondary Education and/or equivalent years of related experience.

Experience:

• 3+ years of leadership experience.

Skills:

• Advanced MS Office.
• Advanced computer skills.
• People management/leadership skills including experience in motivating, and engaging individuals.
• Knowledge of organizational structure and strategy, service level agreements, goals, values and vision.
• Preferred knowledge of client requirements, process workflows, policies and procedures.