Processing Associate

About Symcor

With our exceptional standards in safety and security, Symcor supports banking, wealth management, telecommunications, insurance, payroll, and utility markets with innovative and resilient solutions in payment processing (COR.PAY), customer communications & experiences (COR.CCX) and solutions to aid the prevention of fraud (COR>IQ). We help clients get ahead of an evolving digital world, accelerating their digital transformation through our unique expertise and infrastructure that helps drive efficiencies and mitigate risk industry‐wide. Our goal is for every employee to feel valued and accepted as part of the team and connected to Symcor and our values, fostering a sense of belonging. Symcor is an equal opportunity employer and is committed to providing an accessible recruitment process. If you need accommodation for the interview process, just let us know! #youbelonghere

A proudly Canadian company, Symcor is committed to serving clients through our values of Accountability, Performance, and Integrity.

Join our COR.PAY team!

We can tell you how amazing we are, but our numbers speak for themselves!

• Over 1 billion items digitally archived annually
• 25+ years of experience
• 100% coverage for major FIs for treasury management

For more information, visit www.symcor.ca

The Opportunity:

Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items. Documents, reports and investigates exceptions or unusual items for processing.

Schedule: Monday to Friday from 9:00pm to 5:00am

What you will do:

• Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
• Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
• Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
• Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
• Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
• Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
• Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
• Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
• Distribute workflow as per department requirements.
• Review reports, cashbooks and G/L account to identify discrepancies and gaps.
• Follow defined control measures to meet or exceed department goals (ALL).
• Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
• Identify, address and escalate major issues by escalating to PSO, AM or Manager.
• Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
• Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
• Interaction with external clients.

What you need to have to succeed:

• High School Diploma or equivalent
• 1 to 3 years related experience
• Basic to Intermediate Computer Skills
• MS Office as required
• Communication skills - Responding to emails and phone as required

What's in it for you:

At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services, and solutions, protect their brands and help them meet their business needs. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Comprehensive Total Rewards Program:
• Competitive compensation package
• Flexible benefits (Health Care, Dental, Life Insurance)
• Pension plan that pays 150%!
• Health & well-being program
• Three annually paid personal days and a volunteer day!

We foster an inclusive atmosphere of One Symcor with our philosophy of +1 Unique You®, we harness each employee’s uniqueness, different skills, backgrounds, and perspectives to contribute to mutual success. It is the diversity of our people and the inclusive environment that has been and will always be key to Symcor’s success.