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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are currently seeking an exceptional candidate for the role of CRM Campaign Manager. Reporting to the Sr. Manager, CRM Strategy and Marketing Personalization, the successful candidate will be someone who can leverage Agile Marketing best practices to build and optimize customer facing marketing experiences. This role includes designing and orchestrating personalized, data-driven customer journeys and integrating with external systems via APIs to deliver offers across digital and OneView channels. The role requires to create/execute campaign logic through Inbound and digital channels. Our customers are at the heart of everything we do, and this new way of working helps us drive growth, uncover new opportunities, empower our teams, and rapidly adapt to market shifts and evolving customer needs.

What you’ll do:

• Build and execute digital and marketing programs using CRM platforms like Adobe Campaign and Adobe Journey Optimizer.
• Identify opportunities to improve campaign performance, increase workflow efficiency, improve automation
• Design A/B and Multivariate tests to surface winning campaign strategies
• Participate in ideation, requirement gathering, and retrospective agile rituals
• Support an agile squad as a representative of the CRM Operations chapter, nurture and accelerate the adoption of Agile Marketing best practices
• Support evolving adoption of Campaign Management technology
• Liaise with technical support teams for issue resolution and development of best practices within the CRM environment.
• Identify opportunities to increase workflow and minimize obstacles against Work In Progress
• Possess a deep knowledge of Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO) platforms to demonstrate expertise in support for maintaining Customer Profiles, Experience events, API Integration and enabling Audience segmentation and activation.
• Implement real-time, event-driven, and scheduled journeys.
• Apply personalization and decisioning logic to enhance engagement.
• Optimize campaign strategies (batch, triggered, lights-on).
• Manage offer decisioning and delivery via JSON-based APIs.

What you bring:

• Must have 7+ years of Digital/Analytical/CRM support experience, knowledge of the telecommunications industry an asset
• Proven experience with Adobe Experience Platform and Adobe Journey Optimizer.
• Ability to code in SQL.
• Strong understanding of customer journey orchestration and real-time data triggers.
• Experience with JSON-based API integrations, especially for offer delivery.
• Familiarity with CITSEL or similar enterprise integration platforms.
• Ability to translate business requirements into scalable technical solutions.
• Strong problem-solving skills and attention to detail.
• Demonstrate strong customer service orientation; strong team player, cross-functional collaboration, interpersonal and communication (written/verbal) skills
• Must thrive in a fast-paced, ever-changing work environment

Preferred Qualifications

• Post secondary degree in a business or technical discipline
• Adobe Certified Expert · Journey Optimizer or AEP, ACC
• Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools.
• Experience with A/B testing and experimentation strategies.
• Background in digital marketing, CRM, or customer experience design.

What’s in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • My Path: self-driven career development program
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 328663

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite a minimum of four (4) days per week starting October 6, 2025, increasing to five (5) days per week effective February 2, 2026. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Technology