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Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:

We are looking for a talented Jira Developer to support the Sr.Manager of Jira and ServiceNow team in Service Management group. The Jira Developer will be responsible for understanding the current processes, identify gaps, develop, and deliver customized projects to meet the requirements of the stakeholders. The Jira Developer will be working collaboratively with cross-functional teams and other developers to increase efficiency, automate work and streamline the current development process.

We are open to hire for our Montreal or Greater Toronto Area Location.

What you’ll do:

• Design and develop workflow solutions and automations to streamline our processes and drive insights into our network and services to help ensure best customer experience possible.
• Work in a fast-paced environment in a smaller devops team where you will collaborate with teams across the company to continuously deliver business workflow implementation and automation through Jira/Confluence.
• Drive best practices and standardization of processes and reporting across Agile project delivery at Rogers
• Listen to the Business units across Rogers to identify areas of improvements/issues, build requirements and implement them.
• Collaborate with a team that designs, configures, manages, and supports Atlassian tools (JIRA and Confluence).
• Work with business primes to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation, and configuration of plug-ins.
• Document standards, guidelines, and standard operating procedures for admins/users of the system.
• Solution and implement system integrations between Jira and other corporate systems such as Mural What you have

What you bring:

• You are a strong communicator who can break down complex, technological explanations to layman’s terms.
• You are ready to collaborate with the team to find an innovative solution to every problem you come across.
• You are an awesome team player who has respect for everyone’s ideas.
• You can commit to multiple projects at once with changing priorities and see it through to completion.

Your technical skills include:

• 3-5 years’ experience supporting, solutioning and/or administering IT servers and applications
• Education: undergraduate university degree in computer engineering/computer science.
• Experience with installing, configuring, and upgrading Atlassian Data Center applications of Confluence, Crowd, and/or Jira
• 2 -5 years’ experience in both waterfall and Agile/SAFe, ideally in a technology environment.
• Excellent organizational, written, and verbal skills
• Capable to work independently as well as part of a team
• Ability to work on complex problems where analysis requires in-depth evaluation of various factors to determine all options and arrive at the best solution
• Creative and effective decision making to solve problems/achieve results
• Working knowledge with Python, Java, CSS, HTML and JavaScript skills
• Working knowledge of Simple Issue Language™ (SIL) and Groovy for Jira scripting. Familiarity with database and MS SQL administration and demonstrated competency in writing SQL queries.
• Solid analytical skills (ability to visualize data and make insights)
• Knowledge of consuming web services (REST/SOAP)
• Understanding of JIRA workflows, permissions schemes, notification schemes, screen schemes, etc.
• Agile Certification is an asset
• Knowledge of the Linux operating system is an asset
• Experience with creating customized reports and charts using EazyBi and BigPicture is also an asset

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 800, Gauchetiere O, Bureau 4000-Place Bonaventure - Montreal(182), Montreal, QC
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 312810

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes: Technology