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Reporting to the Senior Manager, Strategy and Transformation, the Business Transformation Consultant plays a critical role in enabling transformation across the organization by managing the roadmap, intake, and value realization of key transformational products and platforms. This is a business-side role, focused on helping business units identify opportunities to digitize and simplify, create operational efficiency, and deliver measurable outcomes. The role acts as the voice of the business in governance and roadmap development, ensuring our transformation products are aligned to strategy and evolving needs. In addition, this role supports organizational change management strategies and deliverables on key strategic transformational initiatives.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Candidates must clearly indicate on their application if they are First Nation, Inuit, or Métis; a woman; a person with a disability; or a visible minority, if they wish to receive hiring preference.

Specific Accountabilities

• Own and manage the business product vision and roadmap for transformation products and platforms, such as ServiceNow, ensuring alignment with enterprise goals.

• Partner with business units to identify needs, build use cases, and develop business cases that unlock value through digital workflows, automation, or self-service.

• Translate business opportunities into actionable platform work in collaboration with IT, who owns technical delivery.

• Develop and implement change management plans that support business outcomes and deliver business results expected from process and technology changes.

• Promote awareness of, and engagement in the change, within affected business teams. This involves working with all levels of company leadership to influence and promote readiness for leading the change

• Monitor and report on impact, adoption, and performance, working with stakeholders to ensure delivery of expected outcomes.

• Stay informed on capabilities and trends to proactively recommend new use cases and drive innovation.

• Work closely with IT technical owners to align delivery timelines, resolve blockers, and ensure platform scalability and sustainability.

• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.

• Perform timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements, as applicable.

Knowledge And Skills Required

• 3-5 years of experience in business transformation, product ownership, business analysis, or a similar cross-functional role.

• Bachelor's degree in business administration or related field.

• Experience working with digital platforms - ServiceNow, Salesforce, Microsoft 365 platform, etc.

• Strong understanding of platform governance, business case development, and intake/prioritization processes.

• A business-first thinker with a strong grasp of how digital platforms can drive efficiency, improve customer experience, and reduce manual effort.

• Able to connect frontline challenges with solutions and translate needs into action.

• Experience with process and technological change initiatives and understand how employees are impacted by change from a system and from a human perspective.

• Comfortable facilitating cross-functional conversations and influencing decisions.

• Experience in telecom or service delivery environments.

• Exposure to transformation use cases in customer experience, field services, HR, or corporate support functions.

• Certifications in Agile (e.g. CSPO), Lean, or ServiceNow fundamentals an asset.

• Familiarity with automation, low-code/no-code development, and/or workflow design an asset.

• Knowledge of the elements of a health & safety program will be considered an asset.

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts

• Team Incentive Bonus

• Paid Vacation with a Vacation Travel Allowance

• Work-Life Balance

• Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.