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Reporting to the Senior Manager of Quality Business and Process Analysis, this position is responsible for influencing strategic initiatives and collaborating across departments to optimize and evolve business processes and technology solutions. The Business Process Analyst will own end to end analysis of business processes, identifying needs, and developing strategies to improve overall business efficiency and productivity.

The Business Process Analyst role requires a strategic blend of continuous process improvement and comprehensive business analysis skills. This position demands relentless pursuit of project goals and governance in an environment with constrained resources and multiple priorities.

Operating across diverse business areas, this role lays the groundwork for strategic planning by identifying client group needs and recommending solutions that benefit the entire organization. As an ambassador for clarity and completeness in requirements, this role acts as a resource to Project Managers and junior Business Analysts while shaping key projects and program initiatives. Communicating critical project characteristics such as scope, business risks, and inter-system dependencies across multiple projects or programs is integral to the role.

The role focuses on achieving improvements in overall business effectiveness, including project cycle times, departmental efficiency, and service delivery enhancements that elevate customer and employee satisfaction.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

• Requirement Gathering and Analysis

1. • Collaborate with stakeholders to understand business goals, objectives, and operational processes.

   • Elicit and document business requirements (functional & non- functional), user stories, and use cases.

   • Analyze and prioritize requirements to align with project scope and deliverables.

   • Develop high level specifications.

• Process Improvement:

• • Identify opportunities for process improvements and efficiency gains.

  • Develop and implement strategies to enhance business processes and workflows.

  • Conduct impact analysis and assess feasibility of proposed solutions.

  • Establish implementation schedules for process change initiatives.

  • Lead cross-functional teams to understand and document existing business processes.

• Data Analysis and Reporting:

  • Gather, analyze, and interpret data to support business decision-making.

  • Create reports and presentations to communicate findings and recommendations to stakeholders.

  • Monitor key performance indicators (KPIs) and metrics to track project success.

  • Evaluate solution options for RFP submissions and responses.

• Project Management

  • Assist in project planning, scheduling, and coordination.

  • Support and coach (junior) project managers in defining project scope, objectives, and deliverables.

  • Ensure projects are completed on time and within budget while meeting quality standards.

  • Coordinate testing strategies and plans.

• Stakeholder Management

  • Build and maintain strong relationships with stakeholders across different departments.

  • Facilitate workshops and meetings to gather requirements and resolve issues.

  • Act as a liaison between business units, IT teams, and external vendors.

• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures, and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.

• Perform timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements, as applicable.

Knowledge And Skills Required

• Bachelor's degree in business administration, Information Technology, or related field.

• 5 to 7 years in business analysis and process improvement, ideally within the telecommunications industry.

• Strong analytical and problem-solving skills with attention to detail.

• Excellent verbal and written communication skills, including technical writing abilities.

• Proficiency in business analysis tools and methodologies (e.g., Agile, Scrum, ITIL, IIBA, Rummler Brache).

• Experience with data analysis and visualization tools (e.g., SQL, Tableau) is a plus.

• Ability to work independently and collaboratively in a fast-paced environment.

• Knowledge of the elements of a health & safety program will be considered an asset.

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts

• Team Incentive Bonus

• Paid Vacation with a Vacation Travel Allowance

• Work-Life Balance

• Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR™ Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.