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Elevate your career as a Sales Support Order Entry Specialist! Our team is seeking a self -driven individual to accomplish our vision of delivering outstanding customer solutions with confidence. The Sales Support team is a valued cross-functional project team that nurtures personal and professional growth in a collaborative environment.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. Please clearly indicate on your application if you are an Indigenous person, a woman, a person with a disability, or a visible minority if you wish to receive hiring preference.

Specific Accountabilities

Sales & Service Order Related

• Establish new customer accounts and maintain existing accounts as required.
• Provide first level administrative support to the sales channel & external customers
• Review and process Sales initiated requests for products, services, equipment.
• Focus on the service request readiness for processing into SSoL (WFM, CRM).
• Ensure completeness and closure for service orders as requested.

Billing Related

• Conduct customer account reviews and Coordinate with Sales Support and Accounts
• Receivable for applicable credit checks and ensure adherence to Company policy.
• Coordinate the billing requirements: verification / validation for billable labour and
• services.
• Perform large scale billing migrations (Account to Account or Carrier to Retail)

Other duties

• Maintain various documents and database records (Salesforce, SAP) as required
• Provide open order and account reconciliation reports to sales managers upon
• request.
• Provide training and support as required on Salesforce, SuiteSolution.
• Challenge existing practices and identify areas for process improvement
• Other sales administration duties as required.
• Timely completion of all administrative tasks including, but not limited to time reporting, expense reporting and submission of corporate card statements.
• Participate fully in our organizational health and safety programs, adhering to all safe work practices and procedures and staying focused on continuous improvement. In addition, ensuring all Accident Prevention Program (APP’s) training, all Code of Business Conduct (CoBC) training, and all other Occupational Health and Safety (OHS) training are completed on time.

Knowledge and Skills Required

• High School diploma with a minimum of five years' experience providing customer service in a support function processing complex requests for products and services
• Demonstrated experience in process improvement, new product introductions, and complex billing migrations (e.g., smart office products, complex circuit products, Carrier to Retail billing migrations)
• Intermediate level competency in Salesforce, SuiteSolution (CRM, WFM) and SAP (ORS) with a focus on order-entry, billing and invoicing process & procedures
• Knowledge of Northwestel Enterprise products and services including but not limited: Smart Office; complex circuit products; product profiles in SuiteSolution; and order entry requirements into SuiteSolution WFM
• Excellent analytical, verbal, written, and interpersonal communication skills.
• Must be computer literate and proficient in Microsoft Office (Excel, Word, Outlook).
• Customer facing experience and a proven ability to maintain a professional attitude when under pressure dealing with interruptions and restricted timelines for service.
• Ability to work effectively individually and as a member of a team with a broad range of duties.

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance
• Community Involvement

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.