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Platform Observability, Senior Specialist
Interac
Toronto, ON, Canada
Posted on Jul 31, 2025
Platform Observability, Senior Specialist
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos and high-performance application developers? We want to hear from you.
As a Platform Observability, Senior Specialist, you will play a key role in ensuring the current state of Interac’s Application, Infrastructure, and Services are robust, visible, and available to stakeholders for troubleshooting, performance analysis, capacity planning and reporting.
You will maintain and administer enterprise Observability solutions for our support teams, developers, and system administrators to efficiently enable monitoring, alerting, and troubleshooting of incidents as they arise and proactively address issues before they become incidents. This role will ensure the availability, confidentiality, and integrity of Interac systems while championing best practices for Observability which lead to greater resiliency and stability.
You'll be responsible for:
Implementing and maintaining Splunk and Dynatrace infrastructure and configurations.
Onboarding new users and data sources in Splunk, Dynatrace, ServiceNow (ITSM), and PagerDuty
Managing Splunk Knowledge Objects (e.g., fields, extractions, tags, event types, lookups, workflow actions, aliases, macros, etc.)
Modelling data to allow for data normalization across a variety of unique data sources.
Enabling users to develop Splunk and Dynatrace queries for alerts, dashboards, and reporting.
24x7 Support (on-call rotation) for Observability services and technology.
Developing Observability best-practices to monitor applications and infrastructure.
Tracking new releases of monitoring solutions and deploying patches/implementing upgrades regularly.
Enabling visualizations in Dynatrace and Splunk which enhances our ability to identify and respond to issues.
Liaising with support staff from our key vendors for troubleshooting, coordinating maintenance windows, etc.
Creating and maintaining operational process and technical documentation for Observability solutions.
You bring:
A university degree in Computer Science, Computer Engineering, Information Systems or similar, or equivalent combination of education and work experience.
A minimum of 3-5 years of work experience administrating Splunk and/or Dynatrace.
Extensive experience working with Splunk and/or Dynatrace.
Experience with log and metrics collection and analysis.
You are deeply familiar with application monitoring for Java applications & microservices architectures.
Familiar leading or working with agile/scrum practices and ceremonies.
Experienced in writing alerts, reports, and dashboard queries in Splunk or similar.
Experience with alert and notification management in PagerDuty or similar.
Experience in Cloud infrastructure and operationalization
Experience in Performance and Capacity Mgmt, Availability Mgmt, and/or automation mgmt.
You are proficient in working with both Linux/Unix and Windows systems.
Knowledge in one or more scripting languages.
You understand ITIL service management processes.
Skills in IT problem diagnosis and resolution.
Strong verbal and written communication and interpersonal skills, with an ability to communicate effectively and professionally.
You love to learn and are willing to learn new technologies and maintain industry knowledge.
A demonstrated ability to solve difficult problems with efficient and logical solutions.
You can stay organized, manage multiple priorities and deal with information from different sources at once while following through on projects to completion.
Positivity and thrive under pressure.
You are open to new ideas and change initiatives and can modify the current approach in the face of new demands.
Experience in service decomposition in setting target KPIs.
Experience in operating, administrating, or deploying Splunk, Dynatrace, ServiceNow, and PagerDuty.
Eligibility to work for Interac Corp. in Canada in a full-time capacity.
Nice to have:
ITIL v3/v4 Certification
Certification(s) in Splunk or Dynatrace, or similar Observability Suite.
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- Canadian criminal record check;
- Public safety verification;
- Canadian ID cross-check;
- 5-year employment verification;
- Education verification; and
- If applicable, Credit Inquiry and Social Media Check
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you
Please be aware of certain individuals fraudulently using Interac Corp.’s name and logo to offer fictitious employment opportunities. Interac Corp. will never ask, solicit, nor accept any monies in exchange for employment opportunities. Any such offers of employment are fraudulent and invalid, and you are strongly advised to exercise great caution and disregard such offers and invitations.
Please note that under no circumstances shall Interac Corp. be held liable or responsible for any claims, losses, damages, expenses, or other inconveniences resulting from or in any way connected to the actions of individuals performing such fraud. Further, such fraudulent communication shall not be treated as any kind of offer or representation by Interac Corp. or its subsidiaries and affiliates.