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Help Desk Technical Analyst Intern

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The Help Desk Technical Analyst intern will join Interac's End User Services department, a team of level 1-2 support team members that focuses on all full-time employees (FTE) and contingent worker technologies. This role requires you to be in-office five (5) days a week as you will be providing first level support and troubleshooting based on calls, tickets and in office support.

The exposure to being in-office and working closely with Interac employees will help grow your strengths in diagnosing and directly resolving technical hardware & software issues, supporting and maintaining video conference equipment, and the opportunity to work with various teams and departments across Interac. You’ll be quickly considered the office hero as you’ll be the go-to person for all in-office technical needs.

You’ll be responsible for:

• Supporting Interac’s full-time employees and contingent workers with their technologies by providing first level support and troubleshooting.

• Updating and enhancing ServiceNow ticket automation within end user services to update a new catalog with all ticket and workflows.

• Regularly auditing existing documentation, identifying gaps and revising content to reflect current processes and best practices.

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You bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Computer Systems, Networking Engineering, Systems Engineering, or Software Support.

• The ability to rapidly acquire new technical skills and knowledge, adapting to evolving technologies, and proactively embracing new tasks and responsibilities.

• Great oral and written communication skills, and the ability to explain technical concepts to both technical and non-technical audiences.

• A deep-seated motivation to ensure that your contributions positively impact customers' daily work experiences, enhancing their efficiency and satisfaction with the services provided.

• Comprehensive understanding of corporate IT infrastructure, including organizational setups, operational standards, protocols, methodologies, and configurations.

• Proficiency in both Windows and MacOS desktop technologies, ensuring the ability to provide comprehensive support and solutions across different operating systems.

• Strong analytical and critical thinking skills, enabling the identification of root causes of system malfunctions and the implementation of effective remedial actions to resolve issues promptly.

• Demonstrated experience in customer service or tech support experience, showcasing an inquisitive mindset and a strong passion for troubleshooting and resolving issues.

• Excellent organizational and time management skills, enabling the prioritization and efficient handling of multiple tasks, ensuring timely and successful completion of responsibilities.

• Possess previous experience and knowledge working with technologies and tools such as:

• Microsoft Active Directory

• Troubleshooting and setting up iOS/Android devices,

• Office 365 (Exchange, SharePoint, Teams, OneDrive)

• ServiceNow

• Although not required, you have some familiarity or previous experience with the following:

• Experience with mobile device management

Workstyle: 100% In-Office (5-days)
Location: Toronto
Term: September to December 2025
Duration: Monday – Friday