Find your next role

Systems Engineering, Specialist

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical virtuosos, and high-performance application developers? We want to hear from you.

The Systems Engineering, Specialist will support the implementation of workstreams that assess the current state of the organization, drive continuous improvement and increase organizational effectiveness. They will use analytical thought to contribute to enterprise strategic initiatives.

You'll be responsible for:

• Ensuring high availability in support of Service Level Agreements (SLA) and Service Level Objectives (SLO) of critical systems.
• Providing system administration services and support for cloud infrastructure (Azure and AWS)
• Providing system administration services and support for virtualized on-prem environments (VMware)
• Installation, configuration, maintenance, and performance tuning of Windows & RHEL operating system components and system software packages
• Monitoring system health, performance and capacity, including management of system alerts/notifications, creating dashboards, and system trending analysis and health reviews.
• Developing and executing on software currency strategies in support of vulnerability and patch management policies.
• Troubleshooting complex issues and outages, documenting Retrospectives and Root Cause Analysis.
• Building and maintaining technical documentation & operating manuals for physical and logical environments.
• Ensuring the integrity of fundamental infrastructure operations (availability, monitoring, backup/recovery, capacity) in support of Disaster Recovery (DR) and Business Continuity Plans (BCP).
• Coordinating with vendors for escalated support issues, while effectively communicating with internal and external business partners.
• Learning technology quickly and leading and owning new challenges & responsibilities
• Coordinating the information security function for Interac’s Corporate Technology systems and is responsible for the development and delivery of a comprehensive departmental information security strategy to optimize the department’s security posture.
• Develop and maintain the departmental ISO Program including policies, standards, and procedures.
• Coordinates the department's information technology-related aspects of annual or biennial MSA and ISO audits, including evidence gathering and reporting.
• Conducts regular reviews of vulnerability scans and risk assessments with Security to identify existing or potential weaknesses in systems and processes that could lead to compromises; facilitates remediation of identified vulnerabilities within processes, systems and applications.
• Driving the team toward industry leading practices by implementing methodologies, philosophy, tools, processes, and principles of operational excellence.

You bring:

• A bachelor’s degree in Computer Science/IT and/or 3+ years of equivalent IT working experience.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal, customer service, and technical support skills.
• Ability to thrive in strict change-controlled and process-driven environments
• 3+ years professional experience managing VMware core components, including vCenter and ESX.
• 3+ years professional experience and working knowledge of Microsoft Windows Server.
• Knowledge and experience supporting an ISO27001 governed ISMS practice.
• Knowledge and experience in managing and troubleshooting infrastructure: Dell, HP, Pure Storage
• Experience with Active Directory sites and services (including ADFS), Azure AD Connect, Azure AD, AD Certificate Services, Exchange Server, and MS SQL.
• Knowledge of backup technologies such as Veeam.
• Experience with Azure cloud solutions (e.g. Office 365, Azure AD, Azure Virtual Desktop, Exchange Online, SharePoint Online, Conditional Access Policies, Rights Management, ExpressRoute).
• Knowledge of Atlassian Tools (Jira, Confluence); user management, site creation, project creation, workflows.
• Curios and logical about solving technology, process or procedural challenges in a team environment.
• ITIL and Project Management foundational knowledge is an asset
• Eligibility to work for Interac Corp. in Canada in a full-time capacity.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you