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Client Delivery Management Intern
Interac
This job is no longer accepting applications
See open jobs at Interac.See open jobs similar to "Client Delivery Management Intern" WCT-FCT.Toronto, ON, Canada
Posted 6+ months ago
Client Delivery Management Intern
At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.
Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.
Reporting to the Leader, Client Delivery & Service Management, the Client Delivery Management Intern role offers valuable learning opportunities, demonstrating how to manage relationships with both internal and external stakeholders. This role offers an exciting opportunity to gain hands-on experience in client relations, project management, and delivery processes in a dynamic and fast-paced environment.
You’ll be responsible for:
Supporting the Client Delivery Management team with investigating trends in process related issues being reported by the different teams and identifying and implementing process improvements opportunities.
Developing, contributing, leading, and implementing continuous improvement initiatives across all functions.
Working closely with cross-functional teams to ensure successful project delivery and client satisfaction.
Assisting in conducting quality assurance checks to ensure deliverables meet client expectations and company standards.
Support the coordination of project activities including scheduling meetings, tracking progress and updating project plans
Prepare and maintain project documentation including minute meetings, status reports, client deliverables, service level agreement (SLA) tracker, and cross functional decks.
Tracking project progress, update project management tools, and prepare status reports for clients and internal teams.
Contributing to the development and improvement of client delivery processes and best practices.
Collaborating with cross-functional teams to ensure successful project delivery and client satisfaction
Provide general administrative support to the client delivery team as needed
You bring:
Currently enrolled in a university or college program in a relevant discipline, like Business Administration, Management, Communications or similar field
Excellent verbal and written communication skills with the ability to convey ideas clearly and effectively to diverse audiences.
Proven time management and organization skills. You are able to prioritize and manage your time effectively to meet deadlines.
Understanding that success is in the details. You notice things that others don't.
You are a proactive problem-solver with critical thinking skills to help you inform your decision making
Genuine interest in client delivery with a commitment to providing exceptional service.
Strong interpersonal skills and the ability to build relationships with clients and team members.
Ability to work effectively and collaboratively within a team environment.
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Although not required, you have some familiarity or previous experience with the following:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Familiarity with project management tools (e.g., Asana, Trello)
Basic technical knowledge.
Workstyle: Hybrid*
Location: Toronto
Term: Sept - December 2024
Duration: Monday - Friday
*Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity
PLEASE NOTE: To be eligible for Interac internship roles, you must be currently enrolled in a Canadian post secondary academic institution
Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:
- 5-year employment verification;
- Canadian criminal record check;
- Education verification;
- Canadian ID cross-check;
- Public safety verification; and
- Credit inquiry
How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:
Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.
Core Values: They define us. Living them helps us be the best at what we do.
Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.
Education: To ensure you are the best at what you do we invest in you
This job is no longer accepting applications
See open jobs at Interac.See open jobs similar to "Client Delivery Management Intern" WCT-FCT.