SAP SuccessFactors Package Specialist - Onboarding

IBM

IBM

Marketing & Communications, Product

Bengaluru, Karnataka, India

Posted on May 29, 2026
Introduction

At IBM Corporate Headquarters (CHQ) and Other Functions, diverse teams such as marketing, finance, legal, operations, HR, and more work together to keep IBM moving forward. These functions play a vital role in solving complex challenges, supporting our clients’ success, and creating collaborative environments for IBMers worldwide. Working in CHQ and Other Functions means contributing your expertise to a global network that values teamwork, problem-solving, and innovation. You’ll have opportunities to grow your career while helping IBM operate with excellence and scale its impact across industries. With a culture that emphasizes learning, inclusivity, and career development, IBM offers the platform to apply your skills where they matter most. At the heart of our business.

Your role and responsibilities

As a Package Specialist: Generalist, you will utilize your expertise in implementing, integrating, and customizing commercial Independent Software Vendor (ISV) packages. You will apply your technical skills in an internal or external customer billable services and implementation environment.
Your primary responsibilities will include:
• Implement Package Solutions: Deliver functional and technical designs, models, components, code, parameters, unit tests, and documentation for ISV packages such as CRM, ERP, Finance, Accounting, or vertical industry-specific packages.
• Integrate Package Components: Integrate package components into existing systems, ensuring seamless functionality and minimal disruptions to business operations.
• Customize Package Functionality: Customize package functionality to meet specific business requirements, utilizing general development knowledge and package-specific expertise.
• Develop Technical Designs: Create technical designs for package implementation, including functional and technical specifications, data models, and system architecture.
• Collaborate with Stakeholders: Work with internal and external stakeholders to ensure successful package implementation, providing technical expertise and support as needed.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Required Professional and Technical Expertise

Key Responsibilities

  • Configure and manage onboarding processes (pre-hire to post-day 1)
  • Design onboarding workflows, tasks, and notifications
  • Manage new hire data collection and document generation
  • Configure onboarding templates and e-signature processes
  • Ensure compliance with local and global onboarding regulations
  • Integrate onboarding with Employee Central and third-party systems
  • Collaborate with HR and hiring managers to improve onboarding experience
  • Monitor onboarding progress and troubleshoot issues

Required Qualifications

  • SAP SuccessFactors Onboarding Certification
  • Bachelor’s degree in HR, IT, Business, or related field
  • 2+ years of hands-on experience in SAP SuccessFactors Onboarding
  • Experience with Onboarding 2.0 implementation
  • Strong understanding of onboarding processes and HR compliance
  • Experience configuring workflows and document management

Key Skills

  • Onboarding process design
  • Workflow configuration
  • Document and compliance management
  • Integration handling
  • Stakeholder collaboration
Preferred Professional and Technical Expertise

Global HR & Transformation Experience

  • Experience supporting multi-country or global Employee Central implementations
  • Exposure to HR transformation or digital HR initiatives
  • Strong understanding of localization requirements, including country-specific compliance, languages, and currencies

Change Management & Training

  • Experience supporting organizational change initiatives
  • Ability to deliver end-user training and create functional documentation
  • Proven ability to drive system adoption and user engagement

Technical Expertise

Integration & Interfaces

  • Hands-on experience with:
    • SAP Cloud Platform Integration (CPI)
    • Integration Center
    • APIs and OData services
  • Exposure to integration with:
    • Payroll systems (SAP or third-party solutions)

Reporting & Analytics

  • Experience with:
    • People Analytics (Story Reports)
    • Canvas / Advanced Reporting
  • Ability to generate insights and support HR decision-making through reporting tools

Cross-Module Exposure

  • Working knowledge of other SAP SuccessFactors modules, such as:
    • Employee Central
    • Compensation
    • ECP
  • Understanding of how Employee Central integrates as the core HR system across modules
Preferred technical and professional experience

• General Development Knowledge: Exposure to general development concepts and principles, enabling customization of package functionality to meet specific business requirements.
• Domain-Specific Expertise: Experience working with specific domains related to ISV packages, such as CRM, ERP, Finance, Accounting, or vertical industry-specific packages.
• Technical Documentation: Exposure to creating and maintaining technical documentation for ISV packages, including functional and technical designs, models, components, code, parameters, unit tests, and documentation.

Years of Experience:
5 - 10

ABOUT BUSINESS UNIT

IBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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