Senior TLS Renewals Sales Specialist

IBM

IBM

Sales & Business Development

Tokyo, Japan · Taipei City, Taiwan

Posted on May 15, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a TLS Renewals Generalist, you will play a critical role in driving business growth by executing contract renewals for all TLS clients and identifying opportunities to expand existing relationships. Your expertise will enable you to navigate complex client needs and deliver tailored solutions that meet their evolving requirements. Your primary responsibilities will include:

• Execute Contract Renewals: Manage the end-to-end renewal process for TLS clients, ensuring timely and successful contract extensions that meet client needs and drive business growth.

• Identify Upsell and Cross-Sell Opportunities: Analyze client accounts to identify potential areas for expansion, developing strategic plans to pursue these opportunities and increase revenue.

• Develop Client Relationships: Foster strong relationships with key decision-makers at TLS client organizations, providing exceptional service and support to drive loyalty and retention.

• Collaborate with Internal Stakeholders: Work closely with cross-functional teams to ensure seamless delivery of renewal services and identify opportunities for growth and improvement.

• Optimize Renewal Processes: Continuously evaluate and refine the renewal process to improve efficiency, reduce risk, and enhance overall client satisfaction.

Required education
Bachelor's Degree
Required technical and professional expertise

• Contract Renewal Management: Experience with managing end-to-end renewal processes, ensuring timely and successful contract extensions that meet client needs and drive business growth.

• Opportunity Identification: Experience in analyzing client accounts to identify potential areas for expansion, developing strategic plans to pursue these opportunities and increase revenue.

• Client Relationship Development: Experience with fostering strong relationships with key decision-makers at client organizations, providing exceptional service and support to drive loyalty and retention.

• Cross-Functional Collaboration: Experience working closely with internal stakeholders to ensure seamless delivery of services and identify opportunities for growth and improvement.

• Process Optimization: Experience in continuously evaluating and refining processes to improve efficiency, reduce risk, and enhance overall client satisfaction.

Preferred technical and professional experience

• Contract Negotiation Strategies: Experience with developing and implementing effective contract negotiation strategies to drive business growth and meet client needs.

• Client Industry Knowledge: Experience in understanding client industries, including trends, challenges, and emerging opportunities, to inform renewal and growth strategies.

• Data Analysis Tools: Experience with data analysis tools and techniques to analyze client data, identify opportunities, and measure renewal performance.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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