Application Developer-Microsoft Dynamics 365 Customer Engagement

IBM

IBM

Software Engineering, Customer Service

Bengaluru, Karnataka, India

Posted on May 13, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an Application Developer specializing in Microsoft Dynamics 365 Customer Engagement, you will design and implement solutions leveraging the platform's Sales & Service Apps (CRM). This role requires a strong understanding of standard workflows and out-of-the-box features of Dynamics CRM. Your primary responsibilities will include: • Design and Implement Solutions: Design and implement solutions that meet business requirements, utilizing the platform's Sales & Service Apps (CRM), and leveraging standard workflows and out-of-the-box features of Dynamics CRM. • Develop and Configure: Develop and configure plug-ins, custom workflow assemblies, and scripts using C#, .NET, JavaScript, and other relevant technologies. • Troubleshoot and Resolve: Troubleshoot and resolve business application issues, ensuring solutions follow coding best practices and standards. • Create Data Migration and Integration Mappings: Create data migration and integration mappings to ensure seamless data flow between systems. • Ensure Coding Best Practices: Ensure solutions follow coding best practices and standards, adhering to industry standards and organizational guidelines.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• Microsoft Dynamics 365 Expertise: Experience with designing and implementing solutions leveraging the platform's Sales & Service Apps (CRM), including standard workflows and out-of-the-box features of Dynamics CRM. • Programming Skills: Experience with C#, .NET, JavaScript, and other relevant technologies for developing and configuring plug-ins, custom workflow assemblies, and scripts. • Data Integration Knowledge: Experience with creating data migration and integration mappings to ensure seamless data flow between systems, including familiarity with SSRS (SQL and FetchXML), SSIS, and XRM tools. • Troubleshooting Expertise: Experience with troubleshooting and resolving business application issues, ensuring solutions follow coding best practices and standards. • Technical Familiarity: Experience with HTML & CSS, OData, REST, JSON, and AJAX, as well as out-of-the-box features of Dynamics AX, X++, Workflow Development and Configuration, and SSRS Reporting.

Preferred technical and professional experience

• Familiarity with Dynamics AX: Exposure to out-of-the-box features of Dynamics AX, including X++ and Workflow Development and Configuration, is beneficial for this role. • Knowledge of SSRS Reporting: Experience with SSRS Reporting and C# coding is advantageous for creating reports and integrating data. • Exposure to XRM Tools: Familiarity with XRM tools, including their application in data migration and integration mappings, is desirable.

Years of Experience:
7 - 9

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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