Infrastructure Specialist

IBM

IBM

Other Engineering

Warsaw, Poland

Posted on May 13, 2026
Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As an Infrastructure Specialist for Projects and Premium Services, you play a critical role in ensuring the robustness and reliability of clients' IT HW and/or SW infrastructure. You leverage deep technical expertise to design and implement improvements to both the infrastructure itself and the associated technical support processes. Your primary responsibilities will include: • Design and Implement Improvements: Design and implement improvements to clients' IT infrastructure and technical support processes, enabling seamless integration and optimization of targeted IT environments. • Deliver Project Services: Deliver time-bound project services to existing clients, translating client requirements into the design, implementation, and customization of technology solutions within complex IT environments. • Provide Premium Services: Deliver standardized, proactive service offerings enhanced with value-adding components tailored to specific client needs, serving as a trusted expert and managing the resolution of critical issues efficiently and effectively. • Manage Client Inquiries: Act as a named focal point for client inquiries, providing best practice recommendations, supporting scheduled IT environment changes, and helping prevent system downtime or performance degradation. • Optimize Client Technology Landscape: Improve the reliability and availability of the client's technology landscape through proactive services and technical assistance.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• Deep Technical Expertise: Experience with designing and implementing improvements to IT infrastructure and technical support processes, leveraging expertise in complex IT environments. • IT Environment Optimization: Experience with optimizing targeted IT environments, enabling seamless integration and enhancing operational efficiency. • Project Delivery: Experience with delivering time-bound project services, translating client requirements into customized technology solutions. • Proactive Service Delivery: Experience with delivering standardized, proactive service offerings enhanced with value-adding components tailored to specific client needs. • Critical Issue Resolution: Experience with managing the resolution of critical issues efficiently and effectively, serving as a trusted expert in IT infrastructure and technical support.

Preferred technical and professional experience

• Complex IT Environment Knowledge: Deep understanding of complex IT ecosystems, including hardware and software infrastructure, to design and implement improvements that enhance operational efficiency and boost business productivity. • IT Service Management Expertise: Experience with IT service management frameworks and methodologies to deliver proactive services and technical assistance that meet specific client needs. • Technical Support Process Optimization: Familiarity with technical support processes and their optimization to improve the reliability and availability of clients' technology landscapes.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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