SMPO Project Executive

IBM

IBM

Kraków, Poland

Posted on May 12, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your Role and Responsibilities*
Provide project management of software migration projects for clients on the IBM Z platform
Consult with management and review project proposals to determine goals,time frame, funding limitations, procedures for accomplishing project, and allocation of resources
Analyze the need for and provide the necessary project management for project planning, execution (including the development of project plans)
Report on project activities, changes in scope, challenges and requirements to the leadership team as a strategic tool in keeping implementers and decision makers moving toward consistent, business or mission-focused goals and objectives
Communicate with management internally and at the customer on on going status, milestones, and project risks
Review and analyze process & procedures in order to find opportunities for improvement and increased efficiencies, then help drive implementation of these improvements
Monitor, assess, and improve the effectiveness of program best practices, ensuring continual process and quality improvement with a primary focus onthe client account
This is a hybrid job opportunity which will require some travel to client sites

Your role and responsibilities

As a Client Relationship Manager, you will develop an understanding of the strategic direction of the account as it relates to function and business unit, and participate in tactical service delivery account planning. Your focus will be on client relationship management, delivering on commitments to clients, and achieving financial objectives of profitable revenue growth while creating an environment for growth and innovation. Your primary responsibilities will include: • Manage Client Relationships: Establish, maintain, and improve the client relationship regarding all aspects of the contracted services as the representative of IBM. Ensure service delivery customer satisfaction objectives, contract cost targets, and service level agreements are met and maintain a strong client partnership on C-Level. • Lead Service Delivery Team: Lead service delivery team according to defined scope of services, statements of works, documents of understanding (DOU), and intercompany agreements (ICA). Effectively meet commitments, identify issues, and recommend appropriate trade-off decisions. • Develop Account Plans: Participate in strategic account planning, understand client requirements, and assist in setting program objectives. Learn and participate in IBM selling techniques to identify business opportunities with the client. • Maintain Operational Excellence: Perform service delivery crisis management, maintain an audit-ready posture, and meet all business control requirements. Manage global delivery resources and services, if applicable. • Drive Customer Satisfaction: Ensure service delivery meets customer satisfaction objectives, and maintain a strong client partnership. Identify opportunities for growth and innovation, and make recommendations to improve service delivery.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

•At least five years of technical project management experience

PMP or PRINCE2 certification
Demonstrated knowledge of operations and project management skills
Demonstrated excellent written and communications skills
Experience managing cross-functional technical teams, with overall responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management
Demonstrated experience creating and managing complicated project plans that span multiple years that leverage client, consulting and 3rd party organization resources
Strong negotiation skills with the ability to organize competing priorities and adapt to change

Preferred technical and professional experience

IBM Z Mainframe experience
Experience with IBM Z software products
Microsoft Office (Word, PPT) certification
Experience doing application development on IBM Z, including programming languages like Cobol or PL/1 is a plus

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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