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At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

As an Infrastructure Specialist for Projects and Premium Services, you play a critical role in ensuring the robustness and reliability of clients' IT HW and/or SW infrastructure. You leverage deep technical expertise to design and implement improvements to both the infrastructure itself and the associated technical support processes. Your primary responsibilities will include: • Design and Implement Improvements: Design and implement improvements to clients' IT infrastructure and technical support processes, enabling seamless integration and optimization of targeted IT environments. • Deliver Project Services: Deliver time-bound project services to existing clients, translating client requirements into the design, implementation, and customization of technology solutions within complex IT environments. • Provide Premium Services: Deliver standardized, proactive service offerings enhanced with value-adding components tailored to specific client needs, serving as a trusted expert and managing the resolution of critical issues efficiently and effectively. • Manage Client Inquiries: Act as a named focal point for client inquiries, providing best practice recommendations, supporting scheduled IT environment changes, and helping prevent system downtime or performance degradation. • Optimize Client Environments: Enhance operational efficiency and boost the productivity of businesses that rely on complex IT ecosystems by optimizing targeted IT environments.

• IT Infrastructure Design: Experience with designing and implementing improvements to IT infrastructure and technical support processes, enabling seamless integration and optimization of targeted IT environments. • Complex IT Environment Management: Experience in managing and customizing technology solutions within complex IT environments, including on-premises and off-premises settings. • Proactive Service Delivery: Experience with delivering standardized, proactive service offerings enhanced with value-adding components tailored to specific client needs. • Critical Issue Resolution: Experience in managing the resolution of critical issues efficiently and effectively, acting as a trusted expert and providing best practice recommendations. • IT Environment Optimization: Experience with optimizing targeted IT environments to enhance operational efficiency and boost the productivity of businesses that rely on complex IT ecosystems.

• IT Service Management Knowledge: Experience with IT service management principles and practices, including service design, transition, and operation. Familiarity with service management frameworks and standards, such as ITIL, is beneficial. • Technical Troubleshooting Skills: Experience with technical troubleshooting methodologies and tools, enabling efficient and effective issue resolution in complex IT environments. • Industry-Specific Knowledge: Experience working with industry-specific technologies, regulations, or standards, such as data privacy requirements, is advantageous in delivering tailored premium services to clients.