Infrastructure Specialist-System Administration - Japanese Bilingual (minimum N2 level)

IBM

IBM

Other Engineering, IT

California, USA · Texas City, TX, USA

Posted on May 11, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an Infrastructure Specialist for Projects and Premium Services, you play a critical role in ensuring the robustness and reliability of clients' IT HW and/or SW infrastructure. You leverage deep technical expertise to design and implement improvements to both the infrastructure itself and the associated technical support processes.

Your primary responsibilities will include:

• Design and Implement Improvements: Design and implement improvements to clients' IT infrastructure and technical support processes, enabling seamless integration and optimization of targeted IT environments.

• Deliver Project Services: Deliver time-bound project services to existing clients, translating client requirements into the design, implementation, and customization of technology solutions within complex IT environments.

• Provide Premium Services: Deliver standardized, proactive service offerings enhanced with value-adding components tailored to specific client needs, such as on-site support and compliance with data privacy requirements.

• Manage Critical Issues: Manage the resolution of critical issues efficiently and effectively, acting as a trusted expert and named focal point for client inquiries.

• Support IT Environment Changes: Support scheduled IT environment changes and help prevent system downtime or performance degradation, improving the reliability and availability of the client's technology landscape.

Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Japanese language proficiency Native, N1 - N2 level.

• Amenable to work on a client dictated shift (day, mid, night) and open to work in any of IBM locations (Quezon City or Cebu).

• Technical Infrastructure Expertise: Experience with designing and implementing improvements to IT infrastructure and technical support processes, enabling seamless integration and optimization of targeted IT environments.

• Complex IT Environments: Experience working with complex IT environments, including on-premises and off-premises infrastructure, to deliver technology solutions that meet client requirements.

• Proactive Service Delivery: Experience with delivering standardized, proactive service offerings, such as Premium Technical Account Manager (TAM) or legacy Account Advocate roles, enhanced with value-adding components tailored to specific client needs.

• Critical Issue Resolution: Experience with managing the resolution of critical issues efficiently and effectively, acting as a trusted expert and named focal point for client inquiries.

• IT Environment Management: Experience supporting scheduled IT environment changes and preventing system downtime or performance degradation, improving the reliability and availability of the client's technology landscape.

Preferred technical and professional experience

• IT Service Management Knowledge: Exposure to IT service management principles and practices, including service design, transition, and operation. Understanding of service level agreements, incident, problem, and change management processes.

• Technical Troubleshooting Skills: Experience working with technical troubleshooting methodologies and tools, analyzing complex technical problems, and developing effective solutions.

• Industry-Specific Knowledge: Exposure to industry-specific regulations, standards, and best practices related to IT infrastructure and technical support processes.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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