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At IBM, we are seeking professionals who wish to contribute to robust, reliable financial operations focused on continuous improvement. As Procure-to-Pay (P2P) / Accounts Payable Team Lead, you will play a pivotal role in coordinating the team, monitoring critical activities, and ensuring the quality of the payment process that supports the business's operational continuity.

This position is ideal for an individual with experience in Accounts Payable, financial operations, or P2P processes—someone with the ability to lead operational teams, manage priorities, resolve issues, interact with stakeholders, and communicate effectively within a corporate, customer-oriented environment.

As Team Lead for Procure-to-Pay (P2P) / Accounts Payable, you will be responsible for coordinating and monitoring the team's daily operations, ensuring compliance with deliverables, controls, processing times, data quality, and alignment with client requirements.

This role requires technical expertise in Accounts Payable processes, including invoice management, payments, reconciliations, vendor support, discrepancy resolution, and control compliance. It will also be critical to lead the team in operational execution, resolve technical queries, escalate risks in a timely manner, and support continuous improvement initiatives.

Key Responsibilities:

* Coordinate the daily operations of the P2P / Accounts Payable team, ensuring adherence to activities, priorities, controls, and deadlines.

* Monitor processes related to the receipt, validation, recording, accounting, and processing of invoices.

* Oversee activities related to vendor payments, reconciliations, advances, credit notes, discrepancies, payment blocks, and invoice aging.

* Ensure the quality, timeliness, and consistency of the information processed by the team.

* Provide technical support to the team regarding operational, accounting, and process-related queries.

* Monitor operational metrics, SLA compliance, productivity, quality, backlog status, and processing times.

* Identify risks, deviations, recurring errors, bottlenecks, and opportunities for improvement within the process.

* Timely escalate payment blocks, operational risks, or situations that may impact payments, financial closings, or service delivery.

* Support the updating of documentation, Desktop Procedures (DTPs), work instructions, controls, and standard operating procedures.

* Coordinate with internal departments, buyers, procurement teams, treasury, accounting, vendors, and client stakeholders.

* Participate in operational review meetings, results analysis, critical case reviews, and action planning sessions.

* Support the training, coaching, and technical development of team members.

* Foster a culture of operational discipline, accountability, collaboration, customer service, and a focus on quality.

• Professional or advanced-level student in Accounting, Finance, Business Administration, Economics, Industrial Engineering, or a related field.
• Experience working in Shared Service Centers, BPO, Global Business Services, or multinational companies.
• Knowledge of SAP, Oracle, ERP systems, Power BI, reporting tools, or operational management platforms.
• Experience in vendor relations, procurement, treasury, account reconciliations, auditing, internal controls, or continuous improvement.
• Knowledge of end-to-end Finance & Administration processes and their relationship with P2P, R2R, and O2C cycles.
• Experience supporting transition processes, operational stabilization, documentation, or productivity initiatives.
• Intermediate-to-advanced English proficiency, with the ability to participate in meetings, explain operational topics, follow up on commitments, and communicate with internal or client stakeholders.

• Experience in Procure-to-Pay processes, accounts payable, invoice management, vendor payments, reconciliations, discrepancy resolution, cash advances, credit notes, or related activities.
• Experience leading, coordinating, or guiding operational teams, preferably in financial, BPO, shared services, or multinational environments.
• Technical knowledge regarding the receipt, validation, accounting, processing, and tracking of invoices.
• Knowledge of operational controls, payment compliance, invoice aging, backlog management, and process productivity and quality.
• Ability to monitor activities, priorities, deliverables, SLAs, KPIs, and action plans.
• Ability to identify errors, risks, roadblocks, deviations, and opportunities for improvement within the operation.
• Ability to provide technical support to the team and escalate issues when necessary.
• Proficiency in Excel and Microsoft Office tools.
• Communication, organizational, analytical, problem-solving, and collaborative skills.
• Ability to work under pressure, particularly during financial close periods, payment cycles, critical situations, or high-priority deliverables.