NCEE IBM Expert Labs Delivery Leader

IBM

IBM

Budapest, Hungary

Posted on Apr 30, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a seasoned Delivery Manager: Technical Service Delivery, you will oversee the efficient delivery of technical services to clients, ensuring seamless project execution and team guidance. Your expertise will drive operational efficiency, client satisfaction, and revenue growth through optimized service delivery and cutting-edge technology solutions. Your primary responsibilities will include:

• Drive Operational Efficiency: Oversee project execution, guiding the technical services team to ensure efficient delivery of technical services to clients, while maintaining compliance with organizational standards.

• Analyze Performance: Conduct comprehensive analyses to identify potential service gaps within existing offerings, leveraging current technologies, advanced analytics, and data-driven insights to inform expert consultation on enhancing services.

• Optimize Service Delivery: Implement improvements to optimize service delivery, ensuring the robustness and scalability of the service portfolio through the integration of cutting-edge technology solutions.

• Enhance Client Satisfaction: Maintain high levels of client satisfaction by delivering exceptional technical services, driving revenue growth, and contributing to the overall success of technical services delivery.

• Inform Strategic Decisions: Provide expert consultation on enhancing services, leveraging data-driven insights to inform strategic decisions and drive business growth.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Deep Expertise in Technical Service Delivery: Proven track record of efficiently delivering technical services to clients, with a strong understanding of project execution, team guidance, and compliance with organizational standards.

• Experience with Advanced Analytics: Skilled in conducting comprehensive analyses to identify potential service gaps, leveraging current technologies, advanced analytics, and data-driven insights to inform expert consultation on enhancing services.

• Cutting-Edge Technology Integration: Experienced in implementing improvements to optimize service delivery, ensuring the robustness and scalability of the service portfolio through the integration of cutting-edge technology solutions.

• Strategic Decision-Making: Adept at providing expert consultation on enhancing services, leveraging data-driven insights to inform strategic decisions and drive business growth.

• Technical Portfolio Management: Proven ability to maintain and grow a robust and scalable service portfolio, driving revenue growth and contributing to the overall success of technical services delivery.

Preferred technical and professional experience

• Advanced Data Analysis Techniques: Experience with data visualization tools and methodologies to present complex data insights to both technical and non-technical stakeholders, driving informed decision-making and strategic growth.

• Emerging Technology Trends: Familiarity with emerging technologies such as artificial intelligence, blockchain, or cloud computing to identify opportunities for innovation and optimization in technical service delivery.

• IT Service Management Frameworks: Knowledge of industry-standard frameworks such as ITIL or COBIT to ensure alignment with best practices in technical service delivery and management.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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