Technical Support Professional

IBM

IBM

IT, Customer Service

Bengaluru, Karnataka, India

Posted on Apr 30, 2026
Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of various complexity issues to ensure client satisfaction and minimize business impact. Your primary responsibilities will include: • Analyze Diagnostic Information: Analyze diagnostic information, troubleshoot, recreate, and debug client IT environment issues to determine the course of action and/or solutions. This involves understanding the client's business impact and technical needs to act as their trusted advisor for successful utilization of IBM products & solutions. • Collaborate with Teams: Coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective. This includes driving product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. • Create Knowledge Assets: Create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of IBM teams. • Communicate with Clients: Engage in direct communication with clients to understand their issues, provide solutions, and ensure their satisfaction with IBM products and services. • Drive Improvements: Drive improvements and solutions within IBM to ensure the teams have the tools, knowledge, and expertise to provide exceptional client experiences with IBM products & services.

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Exposure to Technical Troubleshooting: Experience working with analysis and troubleshooting of technical issues, including recreating and debugging client IT environment issues to determine the course of action and/or solutions. • Understanding of Client IT Environments: Exposure to understanding client IT environments, including hardware, software, and network configurations to provide effective technical support. • Familiarity with Collaboration Tools: Experience working with collaboration tools and platforms to coordinate and communicate with Development, Services, and Field teams. • Knowledge of Digital Solutions: Exposure to creating and reusing knowledge assets and content to promote client self-sufficiency through digital solutions. • Understanding of Product Quality Improvement: Experience working with data and client feedback to drive product quality, functionality, serviceability, and usability improvements.
Knowledge of tools like Microsoft Excel, Splunk, Grafana, CRM Tools
Knowledge of SQL, Postman/Insomnia, API's.

Preferred technical and professional experience

• Familiarity with IT Service Management: Exposure to IT service management principles and practices, including incident, problem, and change management, to ensure effective technical support and client satisfaction. • Knowledge of Cloud-based Solutions: Experience working with cloud-based solutions and technologies to analyze and troubleshoot technical issues and provide effective technical support. • Understanding of Data Analysis Tools: Exposure to data analysis tools and techniques to gather insights from case data and client feedback, driving product quality, functionality, serviceability, and usability improvements.

Years of Experience:
2 - 10

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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