Technical Support Professional-AMS

IBM

IBM

IT, Customer Service

Shenyang, Liaoning, China

Posted on Apr 30, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Technical Support Professional: AMS, you will perform and manage basic to moderate production support tasks, aligning with the ITIL framework. Your role involves managing incidents, changes, and problems, as well as monitoring production processing. Your primary responsibilities will include: • Incident Management: Perform and manage basic to moderate incident management tasks, escalating to higher levels when necessary. This includes identifying and resolving technical issues, as well as documenting incident reports. • Production Monitoring: Monitor production processing to ensure smooth operations and identify potential issues before they become incidents. • Problem Management: Identify and resolve problems, using root cause analysis to prevent future occurrences. • Change Management: Implement and manage changes to production systems, ensuring minimal disruption to services. • ITIL Framework Alignment: Adhere to the ITIL framework, ensuring that all support tasks are performed in accordance with established best practices.

Required education
Associate's Degree/College Diploma
Required technical and professional expertise

• Database Management Exposure: Exposure to database management concepts, including data modeling, normalization, and querying. • Operating Systems Familiarity: Experience working with various operating systems, including installation, configuration, and troubleshooting. • Programming Languages Knowledge: Exposure to multiple programming languages, including syntax, data types, and control structures. • ITIL Framework Understanding: Basic understanding of the ITIL framework, including incident, change, and problem management processes. • Production Support Experience: Experience performing basic to moderate production support tasks, including monitoring production processing and managing incidents.

Preferred technical and professional experience

• Advanced Database Skills: Exposure to advanced database management concepts, including data warehousing and business intelligence, would be beneficial in this role. • Scripting Language Knowledge: Experience working with scripting languages, such as Python or PowerShell, would be advantageous in automating tasks and workflows. • Cloud Platform Familiarity: Familiarity with cloud platforms, including deployment and management, would be valuable in supporting cloud-based applications.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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