Delivery Project Manager

IBM

IBM

Operations

Markham, ON, Canada

Posted on Apr 25, 2026
Introduction
  • At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration.
  • You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society.
Your role and responsibilities

As a Delivery Project Manager for the TEL Automation Platform - Portfolio, you will specialize in implementing automation solutions, combining deep technical software expertise with consultative skills.

You will work on automating business processes, integrating business systems, observability, application resource management, and proactive incident management.

  • Lead Solution Delivery: Manage the implementation of automation solutions, ensuring timely and effective delivery of projects that meet client needs.
  • Collaborate with Stakeholders: Work closely with clients and internal teams to understand business requirements and develop tailored automation solutions.
  • Develop Technical Expertise: Apply deep technical software expertise to automate business processes, integrate business systems, and manage application resources.
  • Implement Methodologies: Utilize problem-solving, issue-based, and hypothesis-based methodologies to drive solution delivery and ensure high-quality results.
  • Oversee Incident Management: Proactively manage incidents, leveraging automation capabilities to minimize downtime and optimize system performance.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
  • Technical Software Expertise: Experience with deep technical software expertise in automation solutions, including automating business processes, integrating business systems, and managing application resources.
  • Automation Solution Delivery: Experience in managing the implementation of automation solutions, ensuring timely and effective delivery of projects that meet client needs.
  • Consultative Skills: Experience with problem-solving, issue-based, and hypothesis-based methodologies to drive solution delivery and ensure high-quality results.
  • Business Process Automation: Experience in automating business processes, integrating business systems, and managing application resources.
  • Incident Management: Experience in proactively managing incidents, leveraging automation capabilities to minimize downtime and optimize system performance.
Preferred technical and professional experience
  • Observability Expertise: Experience with designing and implementing observability solutions to monitor and analyze system performance, enabling proactive incident management and optimization of automation solutions.
  • Application Resource Management: Experience in managing application resources, ensuring efficient allocation and utilization of resources to support business process automation and integration.
  • Technical Consultation: Experience with providing technical consultation to clients and internal teams, applying deep technical software expertise to develop tailored automation solutions that meet business requirements.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship. For additional information about location requirements, please discuss with the recruiter following submission of your application.

The salary range for the position is based on a full-time schedule. Your ultimate salary within this range may vary depending on your job-related skills and experience for this position.

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