Package Specialist - SAP Customer Experience (CX)

IBM

IBM

Marketing & Communications, Product, Customer Service

California, USA · Texas City, TX, USA

Posted on Apr 22, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Package Specialist: SAP CX, you will be responsible for designing, implementing, and maintaining SAP CRM solutions to meet business requirements. You will focus on ensuring successful delivery of SAP CRM projects, change requests, and issue resolution. Your primary responsibilities will include: • Design SAP CRM Solutions: Design solutions that meet business requirements, utilizing business process and industry knowledge to ensure seamless integration with existing system landscape. • Implement SAP CRM Projects: Implement SAP CRM projects, change requests, and issue resolution, working closely with business stakeholders to gather requirements and ensure successful delivery. • Provide Expert Consulting Services: Provide expert consulting services to business stakeholders, leveraging business process and industry knowledge to deliver high-quality solutions. • Collaborate with Stakeholders: Work closely with business stakeholders to gather requirements, design solutions, and ensure seamless integration with existing system landscape. • Ensure Seamless Integration: Ensure seamless integration of SAP CRM solutions with existing system landscape, utilizing business process and industry knowledge.

Required education
Bachelor's Degree
Required technical and professional expertise
Must have skills:
  • Minimum 8 years of experience in SAP CRM as functional consultant in projects and production support environments.
  • Collaborative skills with different teams to work towards business solutions.
  • Expertise in SAP CRM configuration, Sales & marketing process.
  • Ability to create functional and technical specifications, configuration documents, end-user documents, and training documents.
Nice to have skills:
  • Exposure to North American banking domain, account origination, and other related processes.
  • Experience of SAP HANA on premise. • Experience with HANA Cloud & SAP BTP (Business Technology Platform).

• SAP CRM Solution Design: Experience with designing SAP CRM solutions to meet business requirements, utilizing business process and industry knowledge. • SAP CRM Project Implementation: Experience with implementing SAP CRM projects, change requests, and issue resolution, working closely with business stakeholders. • Business Process Knowledge: Experience with leveraging business process and industry knowledge to deliver high-quality solutions and ensure seamless integration with existing system landscape. • SAP CRM Integration: Experience with integrating SAP CRM solutions with existing system landscape, utilizing business process and industry knowledge. • SAP CRM Consulting: Experience with providing expert consulting services to business stakeholders on SAP CRM solutions.

Preferred technical and professional experience

• SAP Industry Knowledge: Exposure to utilizing industry knowledge to deliver high-quality SAP CRM solutions and ensure seamless integration with existing system landscape. • SAP CRM Best Practices: Exposure to implementing SAP CRM best practices to meet business requirements and ensure successful delivery of SAP CRM projects. • Business Process Improvement: Exposure to leveraging business process knowledge to identify areas for improvement and optimize SAP CRM solutions.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Must have the ability to work in Canada without sponsorship.

This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.

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