HR Transformation Consultant / HR BA Process Expert (f/m/x)

IBM

IBM

People & HR

Zürich, Switzerland

Posted on Apr 14, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As an HR Transformation Consultant / Process Expert, you will play a key role in driving end-to-end HR transformation initiatives, combining strategic thinking with hands-on process expertise.

You will partner with HR leaders and business stakeholders to redesign HR operating models, optimize processes, and implement scalable digital solutions. At the same time, you will act as a trusted HR Business Analyst, translating business needs into structured requirements and ensuring successful delivery of transformation initiatives.

Your work will help organizations modernize HR, enhance employee experience, and unlock efficiencies through data, automation, and AI.

Primary Roles and Responsibilities
  • Lead and support HR transformation initiatives, including operating model design and service delivery optimization
  • Analyze and redesign end-to-end HR processes to improve efficiency, scalability, and employee experience
  • Identify opportunities for automation, digitalization, and AI-driven enhancements across the HR lifecycle
  • Drive continuous improvement initiatives using process excellence methodologies
  • Define and scale digital HR use cases that enhance service delivery and user experience
  • Support implementation and optimization of HR technologies (e.g., HRIS, case management, self-service tools)
  • Develop and execute strategies to increase adoption of digital HR solutions
  • Gather, analyze, and document business and functional requirements
  • Translate HR and business needs into clear process designs, user stories, and solution specifications
  • Act as a bridge between HR stakeholders and technical teams to ensure successful solution delivery
  • Support testing, validation, and rollout of new HR processes and systems
  • Facilitate workshops, process mapping sessions, and design thinking initiatives
  • Act as a trusted advisor throughout the transformation journey

What we offer:

  • Individual career path
  • Access to countless trainings and certification offerings
  • A knowledge sharing culture
  • An environment where you are actively contributing your ideas
  • The possibility to work in projects in one of the largest IT companies

Required education
Bachelor's Degree
Required technical and professional expertise
  • Experience in HR transformation, operating model design, or HR service delivery optimization
  • Strong understanding of core HR processes (e.g., onboarding, talent management, payroll, employee services)
  • Proven experience in requirements gathering, documentation, and solution translation
  • Expertise in process mapping, workflow design, and continuous improvement
  • Experience applying AI or automation solutions within HR
  • Business fluency in English and German (C1) is required
  • Swiss/EU passport or valid work permit required
Preferred technical and professional experience
  • HRIS Knowledge: Familiarity with systems such as Workday, SAP SuccessFactors, or Oracle HCM
  • Experience working in Agile or Scrum environments

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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