Senior Experience Strategy Designer

IBM

IBM

Design

Segrate, Metropolitan City of Milan, Italy

Posted on Apr 14, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Experience Consultant in Customer & Experience Transformation, you will craft exceptional user experiences and provide strategic guidance for all user experience aspects. You will collaborate with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.

Your primary responsibilities will include: • Develop User Experience Strategies: Translate business goals, user objectives, and technological capabilities into a cohesive user experience strategy and framework, ensuring seamless integration with business objectives and user goals.

• Collaborate with Teams and Clients: Work closely with teams and clients to understand their needs, preferences, and pain points, and provide strategic guidance on user experience aspects.

• Drive Customer Satisfaction: Create engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.

• Integrate Business Objectives: Ensure user experience strategies and frameworks align with business objectives, driving a cohesive and engaging user experience.

• Provide Strategic Guidance: Offer expert guidance on user experience aspects, collaborating with teams and clients to achieve business goals and user objectives.

Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise

• Deep Expertise in User Experience Strategy:

Proven ability to develop and implement comprehensive user experience strategies that integrate business goals, user objectives, and technological capabilities.

Experience in crafting cohesive user experience frameworks that drive customer satisfaction and loyalty.

• Experience with Cross-Functional Collaboration: A track record of effective collaboration with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.

Ability to provide strategic guidance on user experience aspects.

• Proficiency in Business Objective Integration: Skilled in ensuring seamless integration of user experience strategies and frameworks with business objectives, driving a cohesive and engaging user experience.

• Expertise in Customer-Centric Design: Experience in creating engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.

• Strategic Guidance Provision: Ability to offer expert guidance on user experience aspects, collaborating with teams and clients to achieve business goals and user objectives.

Preferred technical and professional experience

• User Experience Frameworks: Deep expertise in crafting cohesive user experience frameworks that drive customer satisfaction and loyalty, aligning with business objectives and user goals.

• Cross-Functional Collaboration Tools: Experience with tools and technologies that facilitate effective collaboration with teams and clients to comprehend business goals, user objectives, target customers, technological platforms, and capabilities.

• Customer-Centric Design Principles: Expertise in applying customer-centric design principles to create engaging user experiences that drive customer satisfaction and loyalty, aligning with business objectives and user goals.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment.

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