Business Change & Adoption Consultant (Senior Consultant)

IBM

IBM

central area, singapore

Posted on Apr 11, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation - Change & Adoption Consultant specializing in Organization Change Management, you will excel in pinpointing business challenges and formulating strategic solutions to enhance business performance and value. You will synergize with clients' goals, processes, metrics, and methodologies to drive successful transformations.

The ideal candidate brings experience in ERP (preferably SAP S/4HANA) transformations, strong stakeholder management skills, operational excellence thinking mindset, and a hands-on approach to developing and delivering training for business users.

Your primary responsibilities will include:

• Implement change management activities: familiar and flexible to apply various analysis approaches to identify and evaluate change impact such as change impact analysis, stakeholder analysis, role assessment, process gap analysis, system landscape research and analysis, etc.

• Lead and manage training: conduct training need analysis, develop training strategy and plan, prepare and manage user training program execution (e.g. workshops, sessions, content creation, materials, etc.).

• Develop strategic solutions: Formulate effective solutions to address complex business challenges, employing business analysis and hypothesis testing to identify and develop evidence-based recommendations.

• Implement process change: Identify areas or gaps for defining SOP, policy, and governance to drive way of working changes, ensuring smooth transitions and successful integration among system, process and people.

• Define business change readiness metrics and adoption KPIs: Work closely with clients to define adoption metrics and business change readiness KPI for management teams.

• Deliver solution integration into business context: Ensure the successful integration of solutions into business context, guaranteeing that clients can sustain and build upon the changes implemented.

Required education
Bachelor's Degree
Required technical and professional expertise
  • Minimum 5+ years of experience in change management, stakeholder engagement, communications, training, or organizational readiness, preferably in large-scale ERP programs.
  • Must have working experience in consulting companies.
  • ERP system project experience is mandatory (preferably SAP S/4HANA), particularly within Supply Chain and/or Finance modules.
  • Strong understanding of business processes such as Order-to-Cash, Procure-to-Pay, Plan-to-Manufacture, Record-to-Report, and related S/4HANA functionalities.
  • Hands-on ability to create training content using digital tools such as Walkme / SAP Enable Now / PowerPoint / Scribe / or similar.
  • Excellent communication, facilitation, and stakeholder management skills.
  • Proven track record in driving change interventions and user adoption.
Preferred technical and professional experience

• Exposure to AI Applications: Familiarity with applying AI concepts to business transformation and change management, including leveraging AI-driven insights to inform strategic decisions.

• User-Centered Design Thinking: Exposure to human-centered design thinking and its role in developing innovative solutions that prioritize human needs and experiences.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

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