SAP Consultant - Celonis

IBM

IBM

Monroe, MI, USA

Posted on Apr 10, 2026
Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Business Transformation Consultant specializing in Intelligent Customer Operations. You will advise clients on optimizing customer strategies and develop transformation roadmaps to enhance customer experience, reduce costs, and improve operational efficiency. You will utilize process mining tools and implement automation solutions to drive positive outcomes.

Your primary responsibilities will include:

• Develop Transformation Roadmaps: Create tailored plans to enhance customer experience, reduce costs, improve operational efficiency in multi-channel customer touchpoints, leveraging process mining tools like Celonis or myinvenio to identify process inefficiencies and automation opportunities.

• Implement Automation Solutions: Utilize tools like UiPath, Automation Anywhere, and Blue Prism to automate processes, and establish KPIs to monitor progress and ensure successful outcomes.

• Design Customer Service Strategies: Implement CCaaS solutions and conversational AI technologies, such as LivePerson's speech analytics and chat solutions, to create innovative customer service strategies and optimize skill-based routing and workforce optimization.

• Manage Change Effectively: Ensure successful transformations by managing change and implementing solutions that drive positive outcomes.

• Deliver Client-Facing Solutions: Collaborate with clients to understand their needs and deliver tailored solutions that meet their business objectives.

Required education
Associate's Degree/College Diploma
Preferred education
Bachelor's Degree
Required technical and professional expertise

  • Experience with process mining tools (Celonis, myInvenio) to identify inefficiencies and automation opportunities.
  • 3+ years of hands-on Celonis EMS/IBC experience, including data integration, process analytics, and Action Flows.
  • Strong SQL and expert PQL skills for data transformation, custom KPIs, and process insights.
  • Solid SAP ECC functional knowledge (BKPF, BSEG, VBAK, VBAP) and end‑to‑end business processes.
  • Proven ability to translate complex processes into actionable insights and ROI‑driven recommendations.
  • Experience implementing automation solutions using UiPath, Automation Anywhere, and Blue Prism.
  • Exposure to Conversational AI platforms (e.g., LivePerson) to enhance customer service strategies.
  • Experience with CCaaS solutions to optimize customer operations and service performance.
  • Strong capability in KPI definition, tracking, and governance to drive successful transformation outcomes.
Preferred technical and professional experience

  • Experience supporting S/4HANA migration projects using the SAP Activate methodology.
  • Background in MedTech / Life Sciences, with knowledge of GxP compliance, CSV, and medical device regulations.
  • Proficiency in advanced analytics, including Python (PyCelonis) for automation, data science tasks, or ML integration.
  • Experience with automation tools such as UiPath and Celonis Action Flows to enable real-time process corrections.
  • Knowledge of process analysis techniques to identify optimization opportunities in customer operations.
  • Exposure to advanced automation technologies, including machine learning and natural language processing.
  • Familiarity with cloud-based customer operations solutions, including CCaaS and CRM platforms.
  • Celonis certification (Celonis Certified Data Engineer or Implementation Professional) preferred.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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