Customer Success Engineer- IT Automation

IBM

IBM

IT, Sales & Business Development, Customer Service

Mumbai, Maharashtra, India

Posted on Apr 9, 2026
Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

As a Customer Success Engineer- IT Automation products within IBM's Automation Platform, you will act as a technical consultant to IBM clients and sellers by architecting solutions and delivering Proofs of Technology. You will utilize your technical expertise to drive business growth and deliver value to clients through innovative solutions. Your primary responsibilities will include:

• Architect Solutions: Design and develop tailored solutions for clients using IT Automation and FinOps products, including Cloudability, Kubecost, Apptio, and other related technologies.

• Deliver Proofs of Technology: Collaborate with clients and sellers to deliver Proofs of Technology, showcasing the capabilities and benefits of IT Automation and FinOps products.

• Provide Technical Expertise: Offer technical guidance and support to clients and sellers on IT Automation and FinOps products, helping them to understand and implement solutions effectively.

• Develop Solution Delivery Methodologies: Establish and refine methodologies for delivering IT Automation and FinOps solutions, ensuring consistency and quality across client engagements. (Opinionated POVs, RFP Responses, CXO Mindshare, Social mindshare pivoted on tech, Design-to-win POC/Pilots/Demos & Establishing Tech-Win)

Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise

• IT Automation Product Knowledge: Experience with IT Automation products, including Observability, Cloudability, Kubecost, Apptio, and other related technologies, with the ability to design and develop tailored solutions for clients.

• Technical Expertise: Cloud Pak for AIOps, Concert, Flexera One with IBM Observability, IBM FinOps, Instana, IT Automation Heritage, Operations Insights, Turbonomic, and Workload Automation, with the ability to provide technical guidance and support to clients and sellers.

• Solution Architecture: Experience in architecting solutions using IT Automation and FinOps products, with the ability to develop and refine methodologies for delivering consistent and high-quality solutions.

• Technical Consulting: Experience in providing technical consulting services to clients and sellers, with the ability to drive business growth and deliver value through innovative solutions.

• Proof of Technology Delivery: Experience in delivering Proofs of Technology, showcasing the capabilities and benefits of IT Automation and FinOps products to clients and sellers.

Preferred technical and professional experience

• IT Service Management Knowledge: Experience with IT service management principles and practices, including ITIL, is beneficial for designing and delivering effective IT Automation and FinOps solutions.

• Cloud Computing Expertise: Familiarity with cloud computing platforms, such as AWS, Azure, or Google Cloud, can be advantageous in architecting and delivering IT Automation and FinOps solutions.

• Scripting and Programming Skills: Knowledge of scripting languages, such as Python, PowerShell, or Bash, and programming languages, such as Java or C++, can be useful in developing and implementing IT Automation and FinOps solutions.

Years of Experience:
5 - 15

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

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