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Business Process Analyst & Systems Administrator

IBM

IBM

IT
Bengaluru, Karnataka, India
Posted on Apr 9, 2026
Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Business Transformation Consultant, you will work proactively with clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. You will identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. Your primary responsibilities will include: • Develop Strategic Recommendations: Identify best practices and client performance gaps, and use tools to identify, align, and change the factors that affect performance, stability, and teaming to develop comprehensive transformation recommendations. • Refine Business Strategy: Collaborate with clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. • Identify Strategic Capabilities: Determine the capabilities needed to create and sustain one or more sources of competitive advantage, which may come in the form of process, information technology, organization enablement, or knowledge. • Analyze Performance Gaps: Identify client performance gaps and develop solutions to address them. • Deliver Transformation Solutions: Apply expertise to deliver comprehensive transformation recommendations to clients.

Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise

• Exposure to Business Strategy Development: Experience working with clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. • Understanding of Strategic Capabilities: Familiarity with identifying strategic capabilities needed to create and sustain one or more sources of competitive advantage, including process, information technology, organization enablement, or knowledge. • Performance Gap Analysis: Exposure to analyzing client performance gaps and developing solutions to address them. • Transformation Solution Delivery: Experience applying expertise to deliver comprehensive transformation recommendations to clients. • Competitive Advantage Identification: Familiarity with identifying best practices and using tools to identify, align, and change factors affecting performance, stability, and teaming.

Preferred technical and professional experience

Required Professional and Technical Expertise

  • 4+ years of corporate experience as a Business Analyst, Enterprise Tool Administrator, or in a related role.
  • Exceptional precision and attention to detail.
  • Expert‑level skills in Microsoft Excel.
  • Experience working cross‑functionally with strong stakeholder influence and relationship‑management skills.
  • Strong communication skills. Ability to communicate effectively with coworkers in a variety of roles and levels and using a variety of tools, such as MS Outlook, PowerPoint and Word.
  • Positive, can‑do attitude with a drive to elevate team performance.
  • A curious mindset and sense of urgency.
  • Team‑oriented mindset with a willingness to support any task that contributes to departmental success.
  • Ability to learn quickly, including analyzing and interpreting existing JavaScript, JSON, or API‑related code.

Key skills:

  • Basic to Intermediate SQL skills and experience with operational reporting systems, data warehouse systems, and dashboards.
  • Experience in connecting and working with different types of data sources, for example, SQL and APIs.

Preferred Professional and Technical Expertise

  • Experience administering CRM, PPM, or EAP tools such as Salesforce, Gainsight CS, Workfront, Smartsheet, Jira, Planview, Asana, or Wrike.
  • Experience with scripting languages (JavaScript, Python), RESTful APIs, and adaptable JavaScript syntax skills
  • Experience within a B2B Customer Success (Post‑Sales) environment & product‑onboarding project organization.
  • Experience in Customer Success within a SaaS organization.

Required Education

  • Bachelor’s degree in Math, Statistics, Economics, Finance, Accounting or Business Administration or another degree of similar coursework
Years of Experience:
5 - 10

ABOUT BUSINESS UNIT

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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