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Introduction

Join a dynamic team at the heart of IBM’s Innovation Studio Amsterdam, where we design and deliver client experiences that accelerate business transformation. From strategic 1-to-1 workshops to large-scale events, we tailor each engagement to meet clients where they are in their journey - leveraging IBM’s deep expertise, cutting-edge demos, and purpose-built spaces.

As a Client Engagement Leader, you’ll:

• Lead end-to-end client engagements -from planning to facilitation.
• Collaborate across IBM and our ecosystem to co-create impactful solutions.
• Deliver both in-person and virtual experiences that drive value.
• Work from our Amsterdam studio location 4 - 5 days a week, with occasional flexibility for out-of-hours events.

You’ll thrive in a fast-paced, hands-on environment where no two days are the same - whether you’re shaping strategy, guiding guests, or sharing best practices across global teams.

Your role and responsibilities

The IBM Innovation Studio Amsterdam works across all of IBM and our Ecosystem, to bring together the best experts that can help clients gain insights, re-frame their business problem, and create a roadmap with clear next steps.

As an Engagement Leader you will own and manage end-to-end client engagements, from building the team to overseeing content creation to leading workshops. You’ll work closely with other engagement team members to ensure seamless delivery of the overall client experience.

Possessing a broad knowledge of IBM products and solutions and an understanding of current technology trends and co-creation processes, you’ll have exceptional presentation development and delivery skills along with outstanding facilitation and active listening skills.

The role is fast-paced, highly varied and very hands-on. One minute you may be developing a strategic engagement plan with one our key Business Units, or facilitating a client co-creation session, the next welcoming and guiding guests as they join us for a large event.

You will be flexible in both the day-to-day tasks you will deliver, and in your time, as some engagements will be out of normal office hours (infrequent but flexibility required).

You’ll also work closely with other Innovations Studios as well as global and geo teams to share best practices and innovation and apply key learnings.

Required education

None

Required technical and professional expertise

• Deep understanding of technology trends and its application.
• Strong network within IBM (internal candidates), with experience collaborating across leadership and sales teams.
• Proven leadership and influence at senior executive level.
• Skilled facilitator with outstanding communication and presentation abilities.
• Demonstrated success in leading client engagements with a focus on outcomes, backed by project management and creative problem-solving skills.

Preferred technical and professional experience

You have strong collaboration and consulting skills and have consultative selling and business development skills. You’ll be analytical and data driven and possess a high degree of situational and emotional awareness (sensitivity to diversity, cultural differences, etc.) and possess a sense of urgency in terms of follow up.

Dutch language skills are preferred.