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Project Manager Salesforce - Senior

IBM

Sales & Business Development, Operations

California, USA · Texas City, TX, USA

Posted on Apr 7, 2026

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Competências de Gestão e Governança

Experiência na criação de cronogramas, definição de roadmap de releases, estabelecimento de milestones e priorização de demandas.
Capacidade de alocação e gestão de profissionais, incluindo planejamento de capacidade, distribuição de atividades e mentoria.
Vivência em planejamento financeiro, estimativas de esforço, controle de budget e gestão de fornecedores.
Domínio de metodologias ágeis.
Forte habilidade na resolução de conflitos, alinhamento de expectativas e negociação entre áreas de negócio, tecnologia e provedores.
Excelentes habilidades interpessoais, com capacidade de atuar junto a diferentes perfis profissionais e níveis de maturidade técnica.

Competências Técnicas e Estratégicas

Compreensão abrangente de arquitetura Salesforce, incluindo Sales Cloud, Service Cloud, Billing, integrações, eventos e APIs.
Visão estratégica para conectar a arquitetura Salesforce às necessidades de negócio e ao roadmap corporativo.
Capacidade de analisar tendências, benchmarks e melhores práticas, apresentando recomendações estratégicas ao cliente.
Habilidade para conduzir processos de discovery, elaboração de documentação executiva, definição de escopo e governança de mudanças.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

Profissional experiente na gestão de equipes técnicas dentro do ecossistema Salesforce, conduzindo squads multidisciplinares e times de implementação.
Profissional experiente em integrações Salesforce → Billing, com entendimento de arquitetura, fluxos financeiros, processos de rating/charging e sincronização entre sistemas.
Experiência robusta na gestão completa de projetos Salesforce, abrangendo discovery, blueprint, construção, testes, implantação e hypercare.
Capacidade de apresentar e reportar status executivos, garantindo visibilidade clara de riscos, impedimentos, KPIs e planos de ação.
Habilidade para demonstrar o valor da solução, incluindo ROI, impactos operacionais, ganhos de eficiência e melhoria de KPIs, para stakeholders técnicos e de negócio.
Certificações (Obrigatórias ou a obter em até 6 meses): Professional Scrum Master (PSM I) ou Certificação equivalente (CSM, PMI‑ACP).

Preferred technical and professional experience

Experiência prévia como consultor(a) Salesforce, dominando processos de implementação ponta‑a‑ponta.
Certificações Salesforce relevantes, como: Administrator, Sales Cloud Consultant, Service Cloud Consultant
Conhecimento em SAP IS‑U, especialmente integração com ciclos de faturamento, medições e ordens de serviço.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

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