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Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your role and responsibilities

As a Lead Technical Content Professional, you will play a crucial role in designing, developing, curating, and analyzing technical content that enables our clients to effectively utilize our products through digital self-service. This role involves creating high-quality content, including embedded assistance, documentation, training, and support materials. Your primary responsibilities will include:

• Shape information architecture, content structure, and long‑term quality governance.
• Build and maintain a seamless developer‑documentation experience across API references, SDK guides, CLI docs, integration guides, configuration topics, and migration playbooks.
• Produce high‑quality product content, including user/admin guides, conceptual overviews, troubleshooting topics, release notes, and secure‑configuration instructions.
• Create developer‑focused content such as Quickstarts, API tutorials, versioning notes, sample code explanations, and integration workflows.
• Write and refine in‑product UX content (UI strings, error/alert messages, empty states, tooltips, and embedded assistance) to reduce friction and improve task success.
• Plan and/or produce supporting multimedia (diagrams, screenshots, short videos, and animated walkthroughs) to clarify complex flows and accelerate adoption.
• Validate accuracy by testing features hands‑on (APIs/CLI/UI), reviewing procedures with engineering, and instrumenting content‑feedback loops to prioritize fixes.
• Work effectively with geographically distributed teams—product managers, architects, SMEs, engineering, QA, security, design/UX, support, and localization—to gather inputs and refine user journeys.
• Uphold clear, inclusive, accessible content standards; evolve voice, tone, terminology, and style; and run reviews that raise consistency and quality across contributors.
• Manage the docs‑as‑code pipeline (Markdown/DITA, Git/GitHub, CI/CD) with automated link/quality checks, versioning, and continuous publishing.
• Optimize documentation for discoverability and retrieval—site search, SEO best practices, and AI‑search readability.
• Learn new technologies and security concepts quickly; translate complex features into clear, precise, and usable documentation.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 7+ years of technical writing experience for enterprise software, cloud platforms, developer tools, or distributed systems.
• Proven ability to create excellent API/SDK documentation with precise parameters, examples, workflows, and integration patterns; comfortable reading code samples and testing endpoints.
• Proficiency with docs‑as‑code tooling such as DITA, Markdown, Git/GitHub, and static site generators like MkDocs Material or Docusaurus.
• Ability to independently test product behavior (run commands, call APIs, configure services), triage gaps with engineers, and ship accurate, reproducible procedures.
• Exceptional written communication skills, capable of simplifying complex technical concepts into clear content for admin, developer, and security teams.
• Demonstrated success working cross‑functionally in fast‑paced engineering, design, and product environments.
• Ability to manage multiple documentation projects simultaneously while driving schedules, scope, and quality.
• Experience mentoring writers and elevating documentation practices across teams.
• Experience partnering with UX content or API design teams to improve user flows and developer journeys.

Preferred technical and professional experience

• Familiarity with security and cryptography (encryption, key management, TLS, PKI) and awareness of standards/compliance (e.g., NIST, FIPS).
• Experience with GitHub‑based content workflows, CI pipelines for docs, multi‑version doc sites, and terminology/taxonomy governance.
• Exposure to in‑product UX writing at the component level (messages, labels, microcopy) and to accessibility guidelines for content and UI text.
• Experience with content‑management systems (e.g., Adobe Experience Manager) and localization workflows for global audiences.
• Fluency with SEO and AI‑search optimization for technical content.
• Familiarity with AI‑assisted content tools to accelerate expert review.

Years of Experience:
7 - 14