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Introduction

IBM Apptio is the CIO’s business management system. We build advanced data and analytics applications that help all IT leaders understand and make informed decisions about their technology investments, capitalize on the cloud transformation and drive innovation within their organization. We call it Technology Business Management (TBM). Our TBM solution experts believe deeply in IBM Apptio's potential to lead our market and disrupt the IT industry on a daily basis. We are passionate about what we do and are driven by a common mission to support and elevate the role of CIOs within their organization. We are team players with an entrepreneurial spirit and an eye on results. We work in a highly collaborative and agile environment where we strive to continuously improve.

Your role and responsibilities

We are seeking a highly organized individual with business and technology consulting experience, combined with project management skills, to implement SaaS solutions for our customers. Engagement Managers own and lead customer engagements and function as integrator between business needs and technology solutions. Your efforts will directly impact the value realized by the customer and the ultimate success of the relationship. This role will work closely with customers and the IBM Apptio Field Delivery team to project manage the deployment and roll out. If you have the passion and energy to work in an entrepreneurial and fast-paced environment, you are the person we are looking for.

What you’ll do:Create wildly successful customers

• Develop effective and productive customer relationships that enables Apptio to become a trusted advisor for our customers’ IT executives.
• Align client use cases with our Apptio Value Framework. Translate into a business design that aligns to customer needs and project scope, resulting in a successful deployment and adoption of the Apptio solution with customer acknowledged value.
• Guide the customer operationalise on delivered use cases

Collaborate

• Work with the product management and development organization to channel client feedback and solutions into future releases of the Apptio product suite.
• Collaborate with other departments in the company to achieve customer satisfaction and resolve customer issues in a timely fashion.

Advocate

• Provide both engagement and TBM leadership to the customer.
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best deploy the solution and exceed customer expectations.
• Demonstrate Apptio’s products from a user perspective – be comfortable answering questions and helping the customer visualise their to-be state using Apptio’s solutions.

Project Manage

• Own and lead multiple, simultaneous customer engagements implementing the Apptio SaaS solution, following Apptio methodology and utilizing project management best practices.
• Bring your experience managing project team activities and oversee completion of deliverables, managing scope, payment milestones, and ensuring technical success and customer acceptance.
• Create and update project plans, project governance and status updates

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Native or fluent German language skills (at least C1), fluency in English.
• Extensive experience of system implementation or consulting experience with at least five years as a senior consultant or project manager.
• Bachelor degree in Engineering, Computer Science, MIS, Finance or equivalent work experience.
• Demonstrated project management skills and proven ability to execute against a defined methodology and deliver projects within scope, budget, and timeline.

Who you are:

• You bring client relationship and interpersonal skills, or consulting experience in enterprise systems implementations.
• Excellent organizational, analytical, and problem solving skills.
• Client-focused attitude and ability to be a customer advocate.
• Team player, with effective and productive communication and presentation skills.
• Demonstrated experience with packaged application software implementation practices.
• Strong analytical and problem solving skills, and ability to translate complex information into simple solution requirements.
• Experience with data analysis projects.
• High degree of initiative and flexibility, enjoys working in a fast-paced environment
• A proven track record of meeting with senior management and executives as the subject matter expert.
  
• Experience with MS Project, monday.com, Targetprocess or other project scheduling tools.

Preferred technical and professional experience

• IT Finance background

• Specific knowledge and application of IT services and financial management including budgeting, cost allocations, capital expenditure & operating expense handling, program portfolio management, and application / infrastructure support.

• Operational knowledge of IT infrastructure domains including data centres, network / communications, server utilization, virtual environments, storage, and application development & maintenance.