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Package Specialist 2026- Strategy and Transformation-Customer

IBM

Marketing & Communications, Product, Customer Service

California, USA · Texas City, TX, USA

Posted on Mar 28, 2026

Introduction

IBM Consulting FutureNow Centers (FNCs) are high-delivery, team-based environments where professionals work onsite to deliver real business solutions for clients.

At FNC, associates collaborate closely with experienced practitioners to support enterprise systems that drive core business operations, including finance, supply chain, procurement, and human resources. Our delivery model emphasizes learning through real-world experience, structured training, mentorship, and teamwork.

This role is ideal for individuals who enjoy problem-solving, learning quickly, and working in an in-person, collaborative delivery environment.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

The Associate Package Specialist is an entry-level role focused on supporting the implementation, configuration, and production support of enterprise resource planning (ERP) and business application solutions.

This role is ideal for individuals interested in how businesses operate and how systems enable those operations, not just how technology is built.

You will help connect business needs to system solutions, supporting operational areas such as finance, accounting, supply chain, procurement, and HR processes.

As an Associate Package Specialist, you will:

· Support ERP implementations across key phases: requirements, configuration, testing, and deployment

· Assist in aligning system functionality with business processes (finance, accounting, supply chain, HR, etc.)

· Participate in business requirement gathering and documentation

· Support system configuration and data validation activities

· Assist with testing (UAT) and issue resolution

· Help maintain and support live production systems

· Collaborate with cross-functional teams to improve operational workflows

· Support production environments by helping analyze issues and contribute to resolution efforts

· Support packaged application implementations across phases such as requirements gathering, configuration, testing, deployment, and production support

· Build consulting, business process, and packaged application expertise through structured training, mentorship, and hands-on delivery experience.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Core Foundations

· Document and analyze business processes and requirements

· Support configuration of ERP systems based on business needs

· Strong analytical and problem-solving skills, with the ability to approach complex tasks using structured, logical thinking

· Assist with data validation, reporting, and system testing

· Help troubleshoot system or process issues in production environments

· Support training and onboarding of end users

· Work closely with functional leads and project teams

· Comfortable working onsite in a collaborative, team-based environment

Business & Delivery Skills

· Ability to translate business or functional requirements into system configurations and solutions, with guidance from senior team members

· Clear written and verbal communication skills to support collaboration with technical and non-technical stakeholders

· Strong willingness to learn, accept feedback, and continuously improve

Preferred Skills (Nice-to-Haves):

· Experience working on system implementations or configuration projects

· Exposure to packaged applications (e.g., ERP, HCM, CRM, or similar systems)

o SAP (S/4HANA, SD, MM, FI)

o Workday

o Oracle

o Salesforce

o ServiceNow

· Understanding of:

o Financial processes (GL, AP, AR)

o Supply chain operations (procurement, inventory, logistics)

o Business Administration

· Internship or coursework related to business operations or systems

· Experience with Excel, reporting, or data analysis

· Familiarity with data migration concepts or integration workflows

· Experience working in Agile or structured project delivery environments

· Experience collaborating with others on team-based projects

Preferred technical and professional experience

An Associate Package Specialist aligned to Workday Core HCM and Compensation supports the implementation and ongoing support of Workday solutions as part of a delivery team. In this role, associates assist with activities such as requirements gathering, system configuration, testing, and post-implementation support while learning how Workday supports core HR and compensation processes. The position focuses on building foundational Workday, business process, and consulting skills through hands-on project work, collaboration with teammates, and guidance from experienced practitioners, with responsibility increasing as skills and experience develop.

An Associate Package Specialist aligned to SAP Sales & Distribution (SD) supports the implementation and maintenance of SAP SD solutions as part of a delivery team. In this role, associates assist with requirements gathering, system configuration, testing, and issue resolution while learning how SAP SD supports order management, pricing, and fulfillment processes. The position focuses on developing foundational SAP and business process knowledge through hands-on project work, collaboration with teammates, and guidance from experienced practitioners, with responsibility increasing as skills and experience develop.

Depending on the practice and client engagement, associates may focus on one or more of the following Business Applications areas:

· Workday HCM & Compensation

· SAP SCM SD

Additional tools, technologies, and training are provided by practice teams based on client and project needs.

Work Location & Onsite Expectations

This role is based in an IBM FutureNow Center (FNC) and requires regular onsite presence at the assigned delivery center. Working onsite enables hands-on learning, real-time collaboration, and mentorship that support faster growth and stronger delivery outcomes.

Travel may be required for up to 60% of the time or 3 days per week (home on weekends), based on project requirements.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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