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Digital Adoption Platform (DAP) Expert (WalkMe)

IBM

California, USA · Texas City, TX, USA

Posted on Mar 27, 2026

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant specializing in Organization Change Management, you will excel in pinpointing business challenges and formulating strategic solutions to enhance business performance and value. You will synergize with clients' goals, processes, metrics, and methodologies to drive successful transformations. Your primary responsibilities will include:

Develop and Implement Transformation Strategies: Lead the development and implementation of novel organizational frameworks, cultures, and transformation strategies, guaranteeing smooth transitions and successful integration. This involves working closely with clients to guide them towards change readiness.
Analyze Business Scenarios: Decipher complex business scenarios, employing business analysis and hypothesis testing to identify the most effective solutions. This requires handling ambiguity and intricacy, and exceptional consulting skills.
Cultivate Leadership Qualities: Blend AI, behavioral science, and human-focused approaches to cultivate essential leadership qualities, attitudes, and structures, thereby equipping clients to navigate diverse transformations.
Collaborate with Clients: Work closely with clients to understand their goals, processes, metrics, and methodologies, and develop tailored solutions to meet their needs.
Deliver Strategic Solutions: Formulate strategic solutions to enhance business performance and value, leveraging profound business insight and exceptional consulting skills.

Required education

Bachelor's Degree

Required technical and professional expertise

The Digital Adoption Platform (DAP) Expert is engaged in the design, development, and implementation of strategies that enhance user interaction with digital tools and platforms, ensuring seamless integration and optimal utilization of technology within organizations.

The ideal candidate will have:

Extensive experience working with digital adoption platforms, including knowledge of their architecture, functionalities, and capabilities
Proven experience in the WalkMe platform required
Understanding of current trends and best practices in the digital adoption space
Prior experience managing agile projects related to digital adoption platforms is desirable
Excellent verbal and written communication skills are necessary to explain complex technological concepts to non-technical stakeholders
Any recognized certifications related to digital adoption, platform development, or project management would strengthen the candidate's profile
Organizational Change Management (OCM) experience, for example, assessing and communicating change impacts, managing organizational readiness, and leading cross functional change initiatives (e.g., communications, training, stakeholder engagement)

Required Skills:

WalkMe Builder 1 and 2 certification
Ability to build data sets, analyze and derive business insights to inform decisions with expertise in implementing and building digital adoption platforms, 5+years
Experience re-engineering business processes to include documentation of the end result and impact, 5 years
Experience developing business process documentation, 5+years
Experience collaborating on change management functional teams, such as training, communications, stakeholder engagement, and readiness functions, 5 years
Ability to operate within structured governance models and work effectively with program management offices, acquisition stakeholders, and operational units, 5+ years
United States - Top Secret Tier 5 on Day 1
Must be US Citizen

Preferred technical and professional experience

Preferred Professional and Technical Expertise:

Partner DAP Delivery Engineer certification
Direct experience working within military command structures, operational units, or headquarters‑level organizations
Demonstrated ability to brief senior military and civilian leadership, including preparing clear, concise decision materials and communicating complex change impacts
Experience supporting senior‑level engagements, stakeholder forums, governance boards, or command‑level working groups
Familiarity with defense culture, mission priorities, chain‑of‑command dynamics, and operational tempo
Experience translating technical, policy, or operational changes into mission‑focused guidance for senior leaders and workforce audience.
Familiarity with additional digital adoption platforms such as WhatFix, Pendo, and other is beneficial

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

US Citizenship Required.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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