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ISV Engineering Specialist - SAP on AIX Development Support

IBM

Customer Service

Bengaluru, Karnataka, India

Posted on Mar 26, 2026

Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

Serve as the primary technical contact for SAP support cases running on IBM Power Systems (AIX/Linux)
Troubleshoot and resolve complex system-level issues spanning virtualization (PowerVM) and operating systems (AIX/Linux).
Perform advanced diagnostics, including dump/trace/log analysis from SAP workloads, OS layer, and virtualization stack.
Collaborate with SAP and IBM internal teams to jointly drive resolution of high-priority incidents and provide Root Cause Analysis.
Reproduce critical customer scenarios in lab test environments, leveraging debugging tools and trace utilities.
Create and maintain technical documentation, knowledge base articles, and case retrospectives to drive continuous improvement
Engage directly with enterprise clients, representing IBM with professionalism and technical authority
Contribute to internal enablement sessions, technical workshops, and peer knowledge sharing
Provide input to development teams for product enhancements, fixes, and cross-platform support improvements

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Bachelor’s or Master’s degree in Computer Science, or related field
5+ years of experience in enterprise technical development support or systems engineering, preferably with IBM Power Systems
Deep hands-on expertise with AIX, Linux on Power (SLES), and diagnostic tools (dump, errpt, snap, logs, perf tools)
Strong understanding of PowerVM, LPARs, VIOS, and virtualization concepts
Knowledge of system performance tuning, networking, and storage subsystems in enterprise environments
Familiarity with scripting and automation using Python, Bash, and configuration tools like Ansible
Ability to communicate complex technical solutions clearly, including during escalations and executive-level discussions
Experience using ITSM tools like ServiceNow, and working in Agile/DevOps environments

Preferred technical and professional experience

In-depth knowledge of IBM Power architecture (POWER9, POWER10), HMC, Virtualization, VIOS, and OS level concepts.
IBM Certified Advanced Technical Expert – Power Systems or equivalent certifications
Experience with SAP on AIX performance optimization and sizing
Exposure to IBM Cloud, PowerVS, or hybrid Power + cloud environments
Experience publishing technical content or contributing to open-source communities within the Power ecosystem

Years of Experience:
5 - 12

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

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