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Technical Sales Engineer - Staff Resident Solutions Architect

IBM

IT, Sales & Business Development

California, USA · Texas City, TX, USA

Posted on Mar 26, 2026

Introduction

At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you’ll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You’ll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that’s passionate about driving innovation and making a difference.

Your role and responsibilities

About the Team

The Resident Technology Services team offers premium, long-term professional services to IBM/HashiCorp customers. The purpose of the team is to align with the biggest technical transformation initiatives of IBM/HashiCorp customers, working as part of the customer technology team from start to finish.

The team is comprised of highly-skilled architects and engineers who have played critical roles in technical transformation in other enterprises, either from an individual contributor or technical leadership perspective and have seen firsthand what success looks like.

What You’ll Do (Responsibilities):

● Provide both general and specific guidance on each step of the customer cloud transformation journey as it relates to the IBM/HashiCorp product suite.

● Assist customers in aligning people, processes, and workflows with the Cloud Operating Model.

● Contribute towards building a mutli-cloud adoption framework.

● Articulate and redefine the cloud consumption model in relation to IBM/HashiCorp Tao of workflows.

● Assist Enterprise CxOs in articulating the business value achieved in building the correct cloud consumption model.

● Help increase developer velocity whilst satisfying the objectives of governance, risk & controls.

● Communicate the business value of the IBM/HashiCorp product suite to customer executives.

● Articulate the technical functionality of IBM/HashiCorp products to multiple audiences ranging from practitioner to executive.

● Educate and advise customer users on how IBM/HashiCorp tools can enable and even simplify adoption of the Cloud Operating Model as part of their cloud transformation journey.

● Coordinate various IBM/HashiCorp professional services resources to assist with specific customer needs as part of their technical transformation.

● Educate individual contributors on best practices regarding system administration, service administration, automation, and observability.

● Be subject to additional background checks and screening performed by the customer.

Required education

Bachelor's Degree

Required technical and professional expertise

Staff Level

● 9+ years of experience designing and implementing technical systems and services.

● Deep understanding of DevOps processes and automation.

● Deep technical expertise incloud and on-premise infrastructure management, application deployment and practical security methodology.

● Working proficiency with one or more of the tools in the IBM/HashiCorp product suite.

● Familiarity with security and compliance requirements for shared services.

● The ability to work well in group environments and independently.

● A proven track record of assisting with or driving cloud transformation at one or more organizations.

● Passion for thought leadership in areas including cloud operating model and organizational transformation, cloud operations, or Site Reliability Engineering (SRE).

● Experience managing cloud maturity and capability assessments, leading the design and implementation of cloud governance and operational processes, and developing cloud transformation roadmaps.

● Familiarity with cloud service providers and their offerings, common technical platforms, and shared service management at scale.

● The ability to speak to all levels of an organization, whether at a deep technical level or at executive level.

● The ability to explain complex technical topics in simple terms.

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

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