Find your next role

Discover amazing opportunities across our network of companies committed to gender equality in the workplace.

Search

My job alerts

Business Transformation Consultant - Insurance Domain

IBM

Taipei City, Taiwan

Posted on Mar 24, 2026

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As a Business Transformation Consultant specializing in IT Service Processes, you will help clients identify and address business challenges related to their IT application portfolio. This role requires strong analytical skills to evaluate the portfolio's technical and functional aspects.

Your primary responsibilities will include:

• Evaluate Client IT Portfolios: Analyze the technical and functional aspects of clients' IT application portfolios to identify areas for improvement and potential business challenges. This involves assessing the current state of their IT service delivery processes, SLAs, and KPIs to inform recommendations for alignment with business objectives.

• Formulate Hypotheses and Test Conclusions: Apply analytical skills to develop hypotheses regarding clients' business issues and test these conclusions through data analysis and other means to validate findings and inform solution development.

• Align Business Objectives and IT Processes: Work with clients to align their business objectives with IT processes and IT service measurements to drive maximum value for the client, ensuring that IT services are delivered efficiently and effectively.

• Analyze Business Issues: Use IT service delivery processes, SLAs, KPIs, and associated tools to analyze clients' business issues, identifying opportunities for improvement and potential solutions to address these challenges.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

• IT Service Delivery Processes: Exposure to IT service delivery processes, including the evaluation of technical and functional aspects of IT application portfolios, to identify areas for improvement and potential business challenges.

• Analytical Skills: Experience working with analytical tools and techniques to develop hypotheses regarding business issues and test conclusions through data analysis and other means.

• IT Service Measurements: Familiarity with IT service measurements, including SLAs and KPIs, to assess the current state of IT service delivery processes and inform recommendations for alignment with business objectives.

• Business Objective Alignment: Exposure to aligning business objectives with IT processes and IT service measurements to drive maximum value for clients, ensuring efficient and effective IT service delivery.

• Associated Tools: Experience working with tools associated with IT service delivery processes, SLAs, and KPIs to analyze business issues and identify opportunities for improvement.

Preferred technical and professional experience

• IT Service Management Tools: Exposure to tools associated with IT service delivery processes, such as service desk software, incident management tools, and problem management platforms, to analyze business issues and identify opportunities for improvement.

• Data Analysis Techniques: Experience working with data analysis techniques, including data visualization and statistical analysis, to develop hypotheses regarding business issues and test conclusions through data analysis and other means.

• ITIL Framework: Familiarity with the ITIL framework, including its application to IT service delivery processes, to assess the current state of IT service delivery processes and inform recommendations for alignment with business objectives.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

See more open positions at IBM

Privacy policy Cookie policy