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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Process Delivery Specialist: Lead to Cash, you will manage the entire customer journey, from lead generation to cash collection, requiring a deep understanding of various departments and systems involved in the process.
You will drive efficiency and ensure seamless integration of processes across the organization, ultimately contributing to increased revenue and customer satisfaction.

Your primary responsibilities will include:
• Manage Complex Transactions: Handle complex transactions, ensuring accuracy and efficiency throughout the process. This involves coordinating with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain.
• Deliver Customer Service: Provide excellent customer service, addressing customer needs and concerns in a timely and professional manner.
• Execute Project Management: Oversee project management activities, ensuring projects are completed on time, within budget, and to the required quality standards.
• Perform Order Management: Manage orders, ensuring accurate and efficient processing, and resolving any issues that may arise.
• Support Revenue Management: Contribute to revenue management, identifying opportunities to increase revenue and implementing strategies to achieve this goal.

Required education

Bachelor's Degree

Required technical and professional expertise

• Exposure to Customer Journey Management: Familiarity with managing the entire customer journey, from lead generation to cash collection, including understanding various departments and systems involved.
• Experience Working with Multiple Departments: Exposure to coordinating with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain.
• Transaction Management: Experience handling complex transactions, ensuring accuracy and efficiency throughout the process.
• Basic Understanding of Project Management: Exposure to project management activities, including overseeing projects and ensuring timely completion within budget and quality standards.
• Order Processing: Experience working with order management systems, ensuring accurate and efficient processing and resolving issues.

Preferred technical and professional experience

• Customer Journey Optimization: Exposure to analyzing customer journeys to identify areas for improvement, ensuring seamless integration of processes across the organization.
• Cross-Functional Collaboration: Experience working with multiple departments, including Marketing, Sales, Product Development, Delivery, Finance, and Supply Chain, to drive efficiency and revenue growth.
• Process Improvement: Familiarity with identifying opportunities to increase revenue and implementing strategies to achieve this goal, contributing to revenue management.