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Customer Success Engineer - App Integration (US FSM East)

IBM

Sales & Business Development, Customer Service

California, USA · Texas City, TX, USA

Posted on Mar 19, 2026

Introduction

Application Integration Customer Success Engineers are the technical experts and advisors to clients, IBM sales teams, and/or IBM Business Partners. As a member of the Automation Technical Specialist Sales team, you understand the client's business requirements, technical requirements, and the competitive landscape. You apply your business insights and your deep subject matter expertise, build and maintain client relationships, incorporate software and services into client-valued solutions, and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.

Your role and responsibilities

We are seeking an experienced Application Integration Customer Success Engineer to join our team and support East US Financial Services customers. You will learn your client's business / technical requirements and the competitive landscape, and apply your technical knowledge and experience to deliver solutions to a variety of integration challenges our customers face.

You will work with sales and technical teammates to help identify, progress, and close opportunities. We are seeking individuals that possess a robust business acumen within the application integration domain and are ready to make an impact in selling our strategic set of solutions, including IBM MQ, IBM Aspera, IBM DataPower, IBM App Connect, IBM API Connect, the Cloud Pak for Integration platform, Sterling (B2B Integration) and IBM Hybrid iPaaS (IBM + WebMethod). Also, you own the customer adoption journey & ensure clients deploy, use, and get value from those solutions.

Typical activities include leading and delivering client-facing solution workshops, product demonstrations, technical education, and Proof of Concepts. Becoming a trusted advisor and providing a top-notch customer experience is critical. This includes supporting technical escalations, product deployment and answering technical questions throughout the sales process in order to progress and close sales and develop customer relationships.

Responsibilities

Actively identifies, develops, and progresses Application Integration sales opportunities within their assigned territories, segments, and assigned clients.
Provides strategic direction and leadership to client decision-makers related to IBM proposed Application Integration solutions supporting the clients’ business transformation initiatives.
Acts as a deep technical expert in IBM Application Integration solutions and leverages your experience to make presales engagements successful.
Collaborates with other internal IBM teams and stakeholders to drive unmatched customer satisfaction and client adoption of IBM’s Application integration portfolio.
Understands IBM’s Automation point of view for enterprise integration solutions, the competitive landscape, market trends, and effectively positions IBM’s unique value proposition.
Supports customer technical escalations, health checks, best practice sharing, designing solutions, and answers technical questions throughout the sales process in order to identify/progress/close sales and develop customer relationships.
Develops, nurtures, and maintains deep technical account relationships with client stakeholders and leaders.
Owns our client’s adoption journey & ensures clients deploy, use, and get value from IBM technology.

Required education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

Hands-on technical experience with IBM Application Integration software or equivalent, including Hybrid iPaaS (IBM + WebMethod), IBM MQ, IBM Aspera, IBM DataPower, IBM App Connect, IBM API Connect, the Cloud Pak for Integration platform, and Sterling (B2B Integration).
Practical experience in a customer-facing technical role, enterprise tech sales, consulting services, or equivalent.
Skilled in consultative selling, with an understanding of the client's needs and IBM capabilities.
Ability to identify and envision opportunities.
Ability to effectively showcase and demonstrate solutions/technologies in a customer-facing scenario.

Preferred technical and professional experience

In-depth Cloud Platform knowledge in one of the following: Microsoft Azure, Google Cloud Platform/Anthos, Amazon/AWS, IBM Public Cloud
Applied knowledge of building and operating clusters effectively on a Kubernetes platform (preferably Red Hat OpenShift)

ABOUT BUSINESS UNIT

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

This position is eligible for participation in an IBM Sales Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a sales plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you.

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