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Introduction

Are you a Content Designer with a passion for transforming functions and information into consumable documentation? We are seeking a talented individual experienced in communicating intent and meaning through documentation that inspire the user. As a problem-solving enthusiast, you bring an ownership mindset and a clear perspective to your work. This role offers you the opportunity to showcase strategic guidance, technical curiosity, and unwavering tenacity.
Responsibilities:
Technical Content Professional: Interpret research insights and build an understanding of the subject matter.
Translating Information into Compelling Visuals: Translate information into visual forms that make it compelling, easier to understand, and actionable.
Unified Visual Experiences: Design visual experiences that unify user and market insights while adhering to IBM's brand/design language.
Collaboration in Agile Environment: Collaborate with cross-disciplinary teams of product managers, engineers, and designers in an agile environment to define strategies.

Your role and responsibilities

As a Technical Content Professional, you will employ design thinking principles to present technical content that enables clients to digitally self-serve and succeed with our offerings. You will apply a range of skills, including UI writing, technical writing and editing, information architecture, and visual design, to create clear and compelling content. Your primary responsibilities will include: • Design and Develop Content: Organize and amplify information into clear and compelling content using design thinking principles, UI writing, technical writing and editing, information architecture, and visual design skills. • Shape Client Experience: Determine how and where technical content surfaces throughout the digital journey to ensure clients can quickly find the information they need. • Apply Multiple Skills: Utilize a combination of skills, including video production, instructional design, digital learning, AI technology, and social media, to create engaging and effective content. • Deliver High-Quality Content: Ensure content is accurate, concise, and easy to understand, and meets the needs of our clients. • Collaborate on Solutions: Work with others to deliver solutions that meet client needs and enhance their overall experience.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 7-12 years’ experience developing customer-facing technical documentation in English language.
• Strong English language communication skills (written and verbal)
• Strong user-level knowledge of writing tools and methodologies like DITA or any other markup language.
• Foundational understanding of UX design and research.
  * Proficiency with Microsoft Office products and Adobe Acrobat.
  * Expertise in producing multiple outputs from and coding in DITA/SGML/HTML/XML
  * Experience and familiarity with Topic writing styles and approaches
  * Experience with content management databases
  * Experience in creating diagrams and graphics

Preferred technical and professional experience

• Master’s Degree in writing, English, communication, information design, user experience, or related field, or equivalent professional experience.
• Proficiency with Adobe Experience Manager
• Proficient editorial competence, with the ability to follow and apply the IBM Style guidelines where appropriate
• Excellent teaming skills for collaboration across multiple development teams
• Strong analytical problem determination/solving skills
• Experience writing content for complex systems.

Years of Experience:
7 - 12