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Application Consultant-ServiceNow

IBM

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Kochi, Kerala, India

Posted on Mar 14, 2026

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Consultant for ServiceNow, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific ServiceNow modules. You will lead the team in building a ServiceNow strategy based on value vs. effort and contribute to solution design through effort estimation and costing. Your primary responsibilities will include:
Implement ServiceNow Solutions: Provide configuration and maintenance support for software product implementation, ensuring successful implementation and adherence to project timelines.
Develop ServiceNow Strategy: Lead the team in building a ServiceNow strategy based on value vs. effort, preparing cost-benefit models and contributing to solution design through effort estimation and costing.
Tailor Solutions to Budget: Ensure solutions are tailored to budget guidelines and negotiate with clients to meet their needs.
Apply Technical Expertise: Utilize expertise in web technologies, such as XML, HTML, and Web Services, and knowledge of technical components like LDAP, VPN, and SSL to deliver solutions.
Collaborate with Clients: Work with clients to understand their needs and ensure solutions meet their requirements.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

ServiceNow Module Expertise: Exposure to specific ServiceNow modules, including configuration and maintenance support for software product implementation.
ITIL Process Knowledge: Familiarity with service management and ITIL processes, enabling effective solution design and implementation.
Web Technology Proficiency: Experience working with web technologies, such as XML, HTML, and Web Services, to deliver solutions.
Technical Component Knowledge: Understanding of technical components like LDAP, VPN, and SSL, and their application in solution design.
Solution Design and Estimation: Exposure to effort estimation and costing, contributing to solution design and development of cost-benefit models.

Preferred technical and professional experience

Advanced Web Technology Skills: Proficiency in utilizing web technologies such as XML, HTML, and Web Services to deliver tailored solutions. Experience working with these technologies to ensure successful implementation and adherence to project timelines.
Technical Component Expertise: In-depth knowledge of technical components like LDAP, VPN, and SSL, and their application in solution design to meet client needs and budget guidelines.
Cost-Benefit Analysis: Exposure to developing cost-benefit models and contributing to solution design through effort estimation and costing to lead the team in building a ServiceNow strategy based on value vs. effort.

Years of Experience:
3 - 5

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience. For additional information about location requirements, please discuss with the recruiter following submission of your application.

This job is no longer accepting applications

See open jobs at IBM.See open jobs similar to "Application Consultant-ServiceNow" WCT-FCT.

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