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Introduction

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation. With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

Your role and responsibilities

As a Hardware Developer in Network Engineering, you will receive and manage escalations from other teams and monitoring tools involving service-affecting issues. You will also plan, schedule, and implement network maintenance activities, including software upgrades, hardware replacement, and network infrastructure changes. Your primary responsibilities will include: • Troubleshoot Service Issues: Troubleshoots, isolates, and corrects service-affecting issues on the network in areas including routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, and load balancing. • Implement Network Maintenance: Plans, schedules, and implements network maintenance activities, including software upgrades, hardware replacement, and network infrastructure augments/changes. • Collaborate with Providers: Works with network infrastructure/service providers to identify and correct causes of circuit disruption, as well as hardware vendors to determine causes of device failure/issues. • Create Network Documentation: Creates network connectivity diagrams and other documentation of live network environments for internal and customer use. • Conduct Performance Analysis: Conducts performance analysis and optimization, and creates diagrams and other documentation of network environments.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Network Troubleshooting Exposure: Exposure to troubleshooting, isolating, and correcting service-affecting issues on networks, including routing protocols, routers, switches, firewall administration, MPLS, BGP, VPN, and load balancing. • Network Maintenance Implementation: Experience working with planning, scheduling, and implementing network maintenance activities, including software upgrades, hardware replacement, and network infrastructure changes. • Network Provider Collaboration: Exposure to working with network infrastructure/service providers to identify and correct causes of circuit disruption, as well as hardware vendors to determine causes of device failure/issues. • Network Documentation Creation: Experience working with creating network connectivity diagrams and other documentation of live network environments for internal and customer use. • Performance Analysis Exposure: Exposure to conducting performance analysis and optimization, and creating diagrams and other documentation of network environments.

Preferred technical and professional experience

• Network Architecture Knowledge: Exposure to designing and implementing network architectures, including routing protocols, routers, switches, and firewall administration. • Advanced Troubleshooting Skills: Experience working with advanced troubleshooting techniques, including isolating and correcting complex service-affecting issues on networks. • Performance Optimization: Exposure to conducting performance analysis and optimization, including creating diagrams and other documentation of network environments.

Years of Experience:
6 - 15