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Introduction

At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK.

A career in IBM CIC means you’ll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms.

Curiosity and a constant quest for knowledge serve as the foundation to success here. You’ll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You’ll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications
• Regular and frequent promotion opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

We are looking for a Technical Business Analyst with strong banking-sector experience to bridge business needs with technology solutions that improve operational efficiency, regulatory compliance, and customer experience. The ideal candidate will bring a deep understanding of banking systems, data integration, and regulatory frameworks. This role includes close collaboration with business, technology, compliance, and IBM delivery teams to gather requirements, define technical specifications, and help deliver solutions across core banking platforms, digital channels, and supporting systems. Experience in Customer Journey Mapping (CJM) is important to ensure end‑to‑end customer‑focused design.

Required education

None

Preferred education

Bachelor's Degree

Required technical and professional expertise

Required Professional and Technical Expertise

• Analyse business and regulatory requirements and translate them into detailed technical specifications for banking systems and integrations.

• Work closely with stakeholders across retail, commercial, and digital banking to understand processes, data flows, and system interactions.

• Provide subject‑matter expertise across key banking functions, including payments, cards, lending, core banking, regulatory compliance (e.g., PSD2, AML/KYC), and digital banking journeys.

• Collaborate with product, technology, and IBM project teams to ensure alignment with industry standards and regulatory obligations.

• Support impact assessments for regulatory changes, new product launches, and system improvements.

• Conduct gap analyses comparing current and target states of systems, processes, and data flows.

• Work with architects and development teams to define and validate solution approaches.

• Contribute to the development of data models, system mappings, and integration requirements.

• Review technical designs to ensure they meet business needs and compliance guidelines.

• Use SQL or advanced data analysis methods to validate requirements, perform root‑cause assessments, and support testing (preferred for IBM banking initiatives).

• Support testing and validation to ensure solutions meet business goals, regulatory standards, and data integrity requirements.

• Facilitate workshops and meetings with business users, architects, and developers to capture requirements and review proposed solutions.

• Apply Customer Journey Mapping (CJM) to improve customer‑centric design and enhance digital and operational experiences.

Preferred technical and professional experience

Preferred Professional and Technical Expertise

• Experience as a Business Analyst or Technical Business Analyst in banking or financial services.

• Strong understanding of banking processes, digital channels, and data integration concepts.

• Knowledge of banking products and processes including account management, payments, lending, and treasury operations.

• Experience with regulatory and compliance requirements affecting banking systems (e.g., AML, KYC, PCI‑DSS, SOX, data‑privacy regulations).

• Hands‑on experience with Agile delivery, JIRA, Confluence, and process‑modelling tools such as Visio, BPMN, or Lucidchart.

• Strong analytical and problem‑solving abilities with attention to detail; SQL/data analysis skills are preferred.

• Strong communication, stakeholder management, documentation, and customer journey mapping skills.