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Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

· Lead UX strategy and execution across one or more product areas within IBM’s portfolio, setting direction for experience quality, design standards, and delivery.

· Translate complex business and user needs into design solutions that are clear, accessible, and technically grounded—balancing client outcomes with human-centred intent.

· Design and deliver experiences for intelligent systems—spanning conversational interfaces, intelligent automation, and generative capabilities—with a clear-eyed understanding of how users build trust with AI, what transparency and explainability require in practice, and where human control must be preserved.

· Present a portfolio that demonstrates the full arc of design thinking—problem framing, research, design decisions, and measurable outcomes—across complex enterprise and government contexts.

· Plan and facilitate design workshops, stakeholder reviews, and user research sessions to surface insight, align teams, and validate design direction.

· Produce wireframes, prototypes, user flows, and high-fidelity visuals using tools such as Figma, incorporating AI-assisted design capabilities where they add genuine value to the process.

· Advocate for user-centred design principles throughout the product lifecycle, ensuring human needs remain central even as technology evolves.

· Coach and develop junior and mid-level designers, providing structured feedback, creating space for growth, and holding a high bar for craft and rigour.

· Work closely with distributed global teams—including designers, engineers, product managers, and client stakeholders—to maintain design consistency and alignment with IBM values across geographies and delivery contexts.

· Continuously improve the user experience through data, usability testing, and structured feedback loops, ensuring design decisions are grounded in evidence rather than assumption.

· Build design eminence within IBM Consulting Singapore by establishing design standards, capabilities, and offerings — advocating for design as a strategic lever for both internally and in client-facing contexts.

· Support business development activities—contributing to proposals, bids, and client engagements by articulating the design value proposition, scoping design workstreams, and helping shape the right team for each opportunity.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

· 8+ years in UX design, with a portfolio that demonstrates depth in enterprise or complex system design—ideally across government, regulated, or large-scale organisational contexts.

· Proven experience designing for intelligent systems—whether conversational interfaces, automation workflows, or data-driven products—with a portfolio that shows how you handled the specific challenges of AI-driven UX.

· Proficiency in design tools such as Figma and Mural, with working familiarity with AI-assisted design capabilities and how to apply them meaningfully in a professional workflow

· Strong user research capability—able to plan and conduct qualitative and quantitative studies, run usability testing, and synthesise findings into actionable design direction.

· Deep command of UX principles, interaction design, and information architecture, with the ability to make and defend nuanced design decisions under ambiguity.

· Comfortable working in Agile delivery environments alongside engineers, product managers, and client stakeholders.

· Strong communication and storytelling skills—able to present design rationale clearly to both technical teams and senior client stakeholders.

· Demonstrated ability to lead design initiatives, influence product and programme direction, and drive decisions through a consulting engagement model.

Preferred technical and professional experience

· Experience designing for cloud, integration, or developer-tooling products, where the end user is often technical and the design challenge lies as much in information architecture as in visual execution.

· Working knowledge of AI concepts—including machine learning, natural language processing, and generative models—sufficient to engage meaningfully with engineering teams and make informed design decisions.

· Familiarity with accessibility standards and inclusive design practices.

· Academic or professional background in HCI, Design Thinking, or a related discipline.

· Experience leading or managing design teams, including hiring, performance management, and building team culture.