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Senior Salesforce Developer

IBM

Software Engineering, Sales & Business Development

Guadalajara, Jalisco, Mexico

Posted on Mar 13, 2026

Introduction

Join a high‑impact delivery team building Salesforce solutions that transform how organizations serve customers and empower field technicians. In this role, you’ll design and deliver Service Cloud and Field Service (FSL) capabilities end‑to‑end—owning everything from solution design and development to integrations, quality, and production support. If you enjoy solving complex business problems with clean, scalable architecture—and mentoring others along the way—this is a great fit.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Lead the design, development, and optimization of Salesforce solutions with a strong focus on Service Cloud and Field Service (FSL).
Translate business requirements into scalable technical designs, collaborating closely with functional consultants, architects, and client stakeholders.
Build and enhance solutions using Apex, Lightning Web Components (LWC), and (as needed) Visualforce, ensuring maintainable code and strong performance.
Implement and improve core service and field processes such as case management, work order management, scheduling/dispatch, mobile workforce enablement, and service analytics.
Deliver API-based integrations with enterprise systems, ensuring reliability, security, and clear documentation.
Contribute to engineering excellence through code reviews, CI/CD-friendly practices, automated testing, and technical documentation.
Provide production support and continuous improvement—triaging issues, identifying root causes, and deploying fixes safely.
Mentor junior developers and promote best practices across the team.

Required education

Bachelor's Degree

Required technical and professional expertise

Strong hands-on experience designing and building Salesforce solutions with emphasis on Service Cloud and Field Service (FSL) (case/work order/scheduling/mobile).
Advanced Salesforce development skills in Apex and Lightning Web Components (LWC); solid understanding of governor limits and scalable patterns.
Proven experience with Salesforce configuration & administration (objects, flows, security model, permissions, sharing).
Experience delivering integrations using Salesforce APIs (REST/SOAP) and integration patterns (auth, error handling, data synchronization).
Proficiency with modern dev tooling: Git/GitHub, SFDX/CLI, and an IDE such as VS Code; comfortable with branching and collaborative development.
Ability to lead by influence: technical ownership, mentoring, documentation, and strong communication in English (C1 or equivalent).

Preferred technical and professional experience

Experience with DevOps / CI-CD for Salesforce (pipelines, automated deployments, resolving merge conflicts).
Knowledge of Agile/Scrum delivery and strong collaboration habits with product owners and cross-functional teams.
Background in energy, utilities, or infrastructure domains (regulated environments, data/privacy considerations).
Familiarity with Data Loader and data migration approaches (bulk import/export, data quality).
Exposure to related ecosystems such as OmniStudio/Vlocity, Service analytics, or mobile field operations best practices.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

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