Find your next role

Introduction

The IBM Consulting Learning and Knowledge (L&K) Americas Lead will be accountable for overall skills growth for our client-facing Consulting staff in the Americas and local execution of the global L&K strategy. This role will manage local L&K resources, be responsible for the Americas L&K budget, and coordinate with business leaders, L&K’s worldwide portfolio teams, and several shared services functions to ensure that priority education and credential needs are met within the budget.

Key responsibilities include engaging with Geography stakeholders to understand their needs and priorities, raising those needs with L&K’s global portfolio leads/senior strategists, end-to-end budget management, and delivering quality education aligned to business priorities and the broader people strategy.

Your role and responsibilities

• Engage Geography stakeholders (Geo General Manager, Operations Leader, Market Leaders Service Line leaders, etc.) as well as peers from within the Geo Talent Supply Chain (HR, Workforce Management, Talent Acquisition) as the “primary face of L&K” to the Geography.
• Team with other L&K roles (Portfolio Leads, Lead Learning Strategists, Delivery Leads, Shared Services Learning Consultants) in our organizational matrix to ensure coordination and alignment.
• Manage the L&K Geography budget, securing initial requirements in the Fall Plan, engaging with Geography leadership and Finance to agree a committed budget, manage budget changes through quarters and ensure the overall program stays within the annual/quarterly budget envelopes – all requiring close coordination with business operations leads as well as the various L&K Portfolio and Shared Services teams.
• Lead the L&K team in the Geography, including L&K Geo Operations/Finance and L&K Market Leaders. They will also serve as in-country managers for Faculty and Event Management support resources who are in the Shared Service teams.
• Oversee annual and quarterly education requirements capture and prioritization, working closely with L&K Portfolio and L&K Shared Services teams.
• Ensure quality education delivery that meets the prioritized Geography requirements and fits within the budget envelope. This will requirement close collaboration with L&K Portfolio and L&K Shared Services teams, who will be responsible for staffing and delivering the education programs.

Leaders are expected to spend time with their teams and clients and therefore are generally expected to be in the workplace a minimum of three days a week, subject to business needs.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• 10+ years of experience in a services environment, preferably technology consulting. Preference for candidates with both significant client service and learning leadership experience.
• Proven track record executing complex education deployment programs: Conferences, large and medium-sized face-to-face events, connected classrooms, virtual classrooms, self-studies, etc.
• Subject Matter Expertise in applied adult learning theory.
• Proven people and program management skills in complex environments, ensuring successful execution and alignment with organizational goals.
• Deep senior stakeholder management skills and experience.
• Ability to collaborate across a multi-dimensional matrix, working effectively with diverse teams and stakeholders across time zones

Preferred technical and professional experience

• Demonstrated leadership experience in a large-scale corporate education leadership role, including people management (preference in a services environment).
• Proven ability to influence and build effective relationships with senior business leaders.
• Exceptional written and verbal communication skills.
• Experience deploying education solutions in large, complex organizations.
• Substantial experience delivering training (as an instructor).
• Strong organizational skills with the ability to prioritize and manage multiple projects simultaneously.
• Proven experience working in cross-cultural, global, and virtual environments.
• Ability to keep multiple projects moving forward in parallel while maintaining focus on key objectives.
• Familiarity with L&K processes, systems, and tools (preferred).
• Relevant graduate degree preferred.
• Multilingual (Proficiency in Spanish and/or Portuguese valued).