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Senior Operations Project Manager - Lowell

IBM

Operations

Lowell, MA, USA

Posted on Mar 11, 2026

Introduction

The Senior Project Manager for Operations & Engagement at the Lowell location serves as the senior on‑site strategic leader representing IBM Software. In this role, you will drive operational strategy, cross‑portfolio alignment, and enterprise-level engagement programs that strengthen IBM Software’s presence and effectiveness at the Lowell site. You will partner closely with senior executives, business unit leaders, and cross-functional stakeholders to deliver an optimized operating environment that advances business outcomes, enhances employee experience, and supports IBM’s broader strategic objectives.

Your role and responsibilities

At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.

Key Responsibilities:

• Lead the end-to-end operational strategy for the Lowell site, ensuring alignment with IBM Software’s strategic, organizational, and workforce priorities.

• Serve as the primary IBM Software executive interface for Lowell operations, providing executive-ready communications, insights, and recommendations.

• Drive the design and execution of a comprehensive engagement strategy that strengthens culture, collaboration, and business integration across teams located at or visiting the site.

• Oversee strategic planning and delivery of high-impact onsite programs, including executive engagements, client experiences, cross-business showcases, technical demos, and site-wide events.

• Act as the senior operational liaison between IBM Software and Facilities, Security, HR, IT Infrastructure, and Executive Operations teams to ensure a world-class working and collaboration environment.

• Direct space management strategy, workforce capacity planning, and modernization initiatives to support evolving business demands.

• Develop and maintain operational governance frameworks, KPIs, dashboards, and reporting mechanisms to enable transparent, data-driven decision-making.

• Assess and mitigate operational risks, ensure compliance and readiness for audits, and strengthen site-level controls and business continuity plans.

• Identify and champion process improvements, automation opportunities, and operational innovations that enhance efficiency and reduce friction across teams.

• Provide leadership, mentorship, and oversight to project contributors and cross-functional teams supporting site operations and engagement activities.

Required education

Bachelor's Degree

Preferred education

Master's Degree

Required technical and professional expertise

• Extensive project/program management experience, including leadership of cross-functional strategic initiatives.

• Proven ability to influence, negotiate, and lead within matrixed enterprise environments.

• Strong executive communication skills and experience presenting to senior leaders/executives.

• Demonstrated ability to build operational strategy and drive execution across multiple teams or business units.

• Experience managing site or organizational operations at scale, with focus on governance, process optimization, and workforce engagement.

• Strong analytical skills with the ability to build dashboards, metrics, and business insights.

Preferred technical and professional experience

• Prior IBM experience or deep experience in large global technology organizations.

• Background in site strategy, workforce engagement, executive briefing support, or multi-location operational leadership.

• Professional certifications such as PMP, Agile, or Lean.

• Experience leading or contributing to transformation initiatives (e.g., space modernization, operational efficiency programs, workforce/organizational redesign).

ABOUT BUSINESS UNIT

The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM’s financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value? Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

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